Homestay Coordinator

2 weeks ago

London, United Kingdom EF Education First Full time

Homestay Coordinator (Summer)

London

Full Time/Fixed Term

At EF London we are looking for an enthusiastic, organised person for a customer-facing position liaising with our students and homestay families.This summer role isn't just a job; it's a gateway to a vibrant community, an opportunity to bridge cultures, and a chance to transform lives, including your own.

The role is 6 days a week, fixed term (May/June to August), weekly paid.

EF’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

As Homestay Coordinator you are responsible for all accommodation arrangements for our language students from all over the world, ensuring our students have a home from home at our homestay providers or student residences. You will be working with the school management team to shape and deliver an exceptional customer experience.

Qualifications and competencies

Fluent spoken and written English skills Highly motivated, energetic, positive Awareness and appreciation of cultural differences Proactive and creative approach to problem solving and conflict resolutions Strong organizational and communication skills Exceptional organization skills, with a strong attention to detail and ability to multitask Friendly and approachable manner, not afraid to speak to strangers in person or on the phone and build a quick rapport Able to remain calm under pressure and to diffuse potentially difficult situations

If this sounds likeyouwe would love to hear from you

Responsibilities

Daily booking confirmation and accommodation allocation. Meeting the departmental KPIs set by management Ensuring Host Family quality goes above and beyond EF standards Maintaining the Arrival/departure list and confirming students’ arrival times with host families Counsels and supports students dealing with culture shock and liaises between students and host families Handling student enquiries relating to accommodation allocations, welfare, health & safety Liaising with EF offices worldwide regarding issues & enquiries relating to accommodation Ensuring the compliance with EF policy and accreditation requirements Working as part of the wider school team to ensure overall student satisfaction Sharing emergency on call duties with other school staff Promoting student safeguarding and reporting any welfare concerns to the welfare department.

Why you will love working with EF London

Continuous professional development for all staff Work in a truly international environment Regular social events Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities Employee Assistance Program Central location minutes away from Waterloo train station


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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.

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