Deputy Manager

2 months ago

Birmingham, United Kingdom Halfords Full time

This is for a Designate Deputy Manager role and will include the Erdington store as well as stores within an hours drive. 

Our Designate managers are vital members of our management team. As a Designate Deputy Manager, you will be supporting local stores within the area within a reasonable travel time and leading the instore teams through support, encouragement, and motivation.

You will learn all there is to know about your new role and receive the best training ready for when you take on a permanent store as the Deputy Manager. You will have an amazing support network that you will have built up while training and be ready to deliver the leadership to our instore team and amazing service to our customers.

You will be empowered to be the best, in an exciting, forward-thinking company where we pride ourselves on our core values.

Our customers are at the heart of everything we do. You will have a passion for delivering the best service and lead by example driving a selling culture to ensure that the service given is of the highest standard.

At Halfords no two days are the same, our stores are very fast paced with our environment ever changing to meet and serve our customers’ needs and demands. We are a ‘hands-on’ business, so whether it’s fitting our products to a customer’s vehicle or setting up a new bike – we will give all the training required to help our customers keep on the move. 

Our colleagues make the difference and as a deputy manager you will lead the team to deliver great results and drive company values through being inclusive, dynamic, and motivational.

Encouraging the team with praise and celebrating success is crucial in this role, which creates an environment where both colleagues and customers feel valued. A keen operator, you’ll also have a strong sense of what our competitors are doing and will have a passion to win through consistent excellence in delivery.

 

To be successful you will be:

  • A year’s managerial experience, ideally in a retail sales environment.
  • Experience of managing colleagues and one to one coaching.
  • Experience of meeting compliance standards across health and safety and retail operational standards.
  • Experience of labour force scheduling, and associated time management skills.
  • Experience of delivering coaching/training in the moment to ensure that customers have a great experience.
  • A track record of success in delivering against sales targets, including attachment sales.
  • Evidence of delivering against customer metrics.
  • Evidence of commercial acumen and an appreciation of current operating environment.
  • Excellent communication skills, verbally and in writing.
  • IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house systems.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

  • 6 weeks annual leave.
  • A quarterly performance achieving bonus* (*When appointed).
  • 25% off most of our Halfords products in our retail stores and up to 50% off garage bills in our Autocentres.
  • Discounts on products and services including groceries, shopping, insurance, days out, restaurants and more.
  • Family & Friends Discount Events throughout the year.
  • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
  • Financial planning support via Wagestream - access up to 30% of your salary in advance.
  • GP Access, 364 days a year, 24 hours a day.
  • Join the Share save scheme with a 20% discount on shares.
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs.
  • Pension Scheme & Life Assurance.
  • You will be given every opportunity to progress your career at Halfords.

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

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