Spa Floor Manager

3 weeks ago

Bedfordshire, United Kingdom Center Parcs Full time

Spa Floor Manager (fixed-term)

Aqua Sana is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with a minimum of 15 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest treatment houses including Elemis and VOYA.

Aqua Sana is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana during a Spa Day, Luxury Spa Break or for a treatment.

SPA FLOOR MANAGER | £15.62 per hour

Working as part of a large team, this role requires a professional and outgoing approach, accompanied with enthusiasm at all times and a passion to deliver outstanding service to each and every guest. You will deal with any guest queries or issues in a professional manner and escalate any problems where necessary.

Providing support to the Aqua Sana Manager, you will help maximise the day revenue opportunities within Aqua Sana by ensuring all POS and promotional literature is relevant and up to date.

Previous supervisory experience is essential, as you will be required to supervise and motivate a large team. You will carry out regular team briefings and therefore excellent communication skills will be required. You will have a friendly and professional approach and be able to use your own initiative.

HOURS OF WORK

This is a fixed-term role until August 2025.

You will be contracted to work 75 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. 

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:

Excellent verbal and written communication skills Strong organisational skills and good attention to detail Good working knowledge of Microsoft Office, including Word and Excel Previous experience of working within a similar role / beauty industry Previous experience of working in a customer service environment Ability to build relationships at all levels Friendly, genuine and warm towards guests and colleagues Ability to prioritise and organise daily tasks

Desirable requirements:

Previous experience with Spa / Leisure booking systems Level 3 Beauty qualification or equivalent

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

Colleague Bonus Scheme Pension Scheme with Life Assurance Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers Free use of our leisure facilities Discounted Center Parcs breaks 20% discount in our restaurant and retail outlets Access to Perks at Work Portal - offering a wide range of retail and leisure discounts An Employee Assistance Program - providing support on financial, health and legal matters Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

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