IT Support Analyst
1 month ago
Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Main duties of the job
A rare opportunity has arisen in the Wessex Genomics Laboratory Service (WGLS) in Salisbury, to appoint a permanent full-time IT Support Analyst within our dynamic genomics IT team.
WGLS is fundamentally dependent on effective and well-maintained IT resources. In liaison with the wider Trust IT department, the genomics IT team are responsible for the installation and maintenance of the IT estate within our busy, progressive genomics laboratory.
As the successful candidate, you will enjoy a varied role within this team including administering a range of specialist IT systems and supporting staff with their use, problem resolution, routine service provision and maintenance tasks, and assisting with the preparation of audits for internal and external consumption. The role will be flexible in scope with potential for project or development work depending on your experience and aptitude.
Applicants should have experience in IT service support, knowledge of one or more computer system(s), hardware or software, acquired through a diploma or equivalent experience/qualification, advanced European Computer Driving Licence (ECDL) or equivalent knowledge.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on-site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
The role will be responsible for :a) Monitor and resolve issues within systemsb) Install end-user systems client software as requiredc) Provide IT Support to users across the laboratory service
The successful candidate will have :a) Great problem-solving skillsb) Diploma in Information Management or IT, or equivalent knowledge/ Prioritisation skills
Employment for this role will be with UHS, but the role will be based at WGLS (Salisbury), which is currently located in Salisbury District Hospital. There is a plan to re-locate the two sections of the laboratory to a joint facility in the Southampton area and any such move will be subject to a minimum of 1 years prior notice.
The Wessex Genomics Laboratory Service (WGLS) is a new integrated genomics testing service formed from the amalgamation of Wessex Regional Genetics Laboratory - now WGLS (Salisbury), and University Hospital Southampton (UHS) Molecular Pathology - WGLS (Southampton). The WGLS is part of the Central & South Genomic Laboratory Hub (
Person Specification
Qualifications
Essential
Diploma in Information Management or IT, or equivalent knowledge / experience.
knowledge and experience
Essential
Knowledge and experience of providing IT service desk support Experience of system administration Software testing foundation certificate Experienced in supporting NHS patient based IT systems Experience of delivering training Proficient in the use of MS Office Must be able to communicate concisely, effectively and confidently with all levels of staff. Occasional travel to or between client sites Must have flexibility of approach to work and be able to demonstrate time management skills to meet deadlines Must demonstrate ability to work independently and be able to make, and act on, decisions, and to justify why Must have aptitude for problem-solving to help find the cause of system(s) issues whilst employing the available resources and knowledge
Values and behaviours
Essential
Patients First Values and behaviours Working Together-
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