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Building Safety Communications Officer

4 months ago

London, United Kingdom Riverside Full time

Job Title: Building Safety Communications Officer 
Contract Type: Fixed Term Contract for 12 months
Salary:  £35,276.24 per annum (£38,803.86 is achieved after 12 months successful performance in the role)
Working Hours: Full time 35 hours per week
Working Pattern:  Monday to Friday
Location:  Hybrid, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Building Safety Communications Officer.

You will lead on communication with colleagues and customers on behalf of the building safety department. Support in the development of a communication strategy. Manage reactive communication on repairs, compliance and incidents and work collaboratively with key stakeholders to keep customers and colleagues up to date. Support communication on key incidents to colleagues and customers and work with partner organizations. Support developing documentation, literature, and feed into campaigns etc.

About you

You will have experience of working within a customer service or safety environment dealing with customer contacts and communications.  Customer focused with excellent written Strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business Knowledge of communication channels and methodology to provide proactive communications and reactive communication to colleagues and customers.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension  28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:  

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Plan, organize and manage marketing campaigns, promotional events, and projects from conception through to completion, in line with agreed requirements and corporate brand guidelines. Support in the development of customer and colleagues literature and promotional material to market our services and keep customer informed and ensure that it is distributed effectively to targeted audiences. Utilize appropriate and available communications channels to ensure key messages reach target audiences at agreed intervals, in line with corporate guidelines. Build and maintain positive relationships with customers, colleagues, partners, and external stakeholders. Attend events organized for customers, partners and external agencies and support the building safety team on customer engagement events. Support team leader and manager on staff comms, including staff newsletters, monthly updates, and reactive communications.  To support the Team leader, develop, implement, and maintain all systems within Customer Services team. Support the Customer Resolution team leader communicate with customers on complaint cases and the outcome of complaints to customers and liaise with colleagues and 3rd parties to obtain relevant information and updates. Review lessons learned from enquiries, complaints, and work with teams to develop proactive communications to reduce contacts etc. and support on customer complaints where required.  Build sustainable relationships and engage customers, stakeholders, and colleagues by going the extra mile and role modelling Our Riverside Way values Deal with enquiries from customer in relation to outstanding works and provide reactive updates to customers including repairs, compliance, and remedial works. Undertake investigations to obtain updates from colleagues, external suppliers and 3rd party partner organizations and update customers. Incident management and business continuity – inform customers Provide a supporting role on our internal website, RIC and updating content.

Person specification

Essential:

knowledge Contact relationship management systems (CRM) and social media channels. Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Experience of producing internal communications and briefings to deliver key messages

Desirable 

Knowledge of building safety activity and services Knowledge of Job management and compliance systems (open housing, promaster, C365)