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Junior IT Support Analyst

2 months ago

Hayes, United Kingdom tcc global Full time

Job title: Junior IT Support Analyst (entry-level)

Salary: Competitive

Location: Hayes, West London

Duration: 12-month Fixed-Term Contract

Working model: Hybrid

At TCC Global, we create innovative loyalty marketing solutions that drive customer engagement and enhance brand loyalty for some of the world’s leading retailers. We are passionate about our work and dedicated to delivering outstanding results.

About the role:
Are you passionate about technology, eager to learn, and ready to make an impact? We’re looking for an entry-level Junior IT Analyst with a positive attitude and a proactive approach to join our IT team based in Hayes, West London.

In this entry-level IT role, you will support business users with their IT needs, ensuring high-quality service delivery while working alongside experienced IT professionals on various projects and tasks. You will follow a structured training plan across IT operations with close supervision and support, learn modern best practices in service management, and handle a range of business requests and project deadlines. 

This position offers hands-on experience with leading technology platforms and services, all within a dynamic global marketing company that provides a clear career path and growth opportunities.

Skills & Experience:

Essential:

Basic knowledge of business tools: MS Office Suite, Office 365, Windows 10, Windows 11, Windows Server and Mac OS.Strong written and verbal communication skills for providing face-to-face service to business users at all levels.Analytical skills to quickly understand problems and provide options or recommendations.A willingness to learn and a strong interest in technology and business.

Desirable:

Educational Background: Bachelor’s degree in Computer Science or IT, CompTIA A+ or ITIL Foundation or similar.

Key Relationships:

Internal: End Users, Senior Executives External: Key Suppliers

Core Values - How we behave – the qualities we value in all our people

Respect: Treat others the way they would like to be treatedTruth: Honest and open at all times, learning from successes & mistakesCollaborate: Making us smarter and better as one teamCare: About TCC, our future, our colleagues, our clients, our community

What We Offer:

Competitive salary Dynamic and supportive work environmentCareer development and growth opportunities

If you’re ready to start your IT career and make an impact, apply today

We can’t wait to hear from you