Prescription Administrator

Job summary

:

To act as a focal point of communication between the GPs, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients repeat medication is produced within the current protocols of the surgery.

Job responsibilities:

To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly. To process repeat medication requests from the surgery website and email. To collect repeat prescription requests from the prescription box and reception. To liaise with patients and chemists regarding queries and requests. To ensure that patient queries on medication are highlighted to the relevant clinician. To regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription. Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Experience

Essential

Experience of working in customer services. Experience of working with the general public.

Desirable

Experience of working in a medical setting. Experience of working in a GP Practice.

Knowledge and skills

Essential

Ability to be confident when talking to patients. Ability to complete work accurately and methodically. Excellent communication skills. Ability to work with IT systems. Ability to work on your own initiative.

Desirable

Knowledge of medical terminology. Knowledge of medication names.

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