Field Training Manager
1 month ago
The Field Training Manager (FTM) will directly report to the
Sr. Manager - International Training and will have a dotted line accountability
to the Regional Vice President, Sr. Managing Director - UK. The Field Training Manager will ensure that
Franchise and Wendy’s training objectives are consistently met by focusing on
training, coaching, oversight of the restaurant certification processes and
strengthening restaurant management and multi-unit performance. This position will lead market training initiatives
in the restaurants and support the growth and development of restaurant teams
in their defined market. The Field
Training Manager will partner with the FOM, and Head of Ops in markets to drive
overall performance.
Support and conduct market-based training for new product
implementations/non-product initiatives for franchise and company markets,
including special projects/tests as required.
Conducts assessments, provides coaching and feedback during
restaurant visits and designated “development days” for restaurant leaders and
multi-unit managers. Assesses areas of opportunity and communicates issues and
findings with the restaurant leadership teams. Recommends potential training
programs with key restaurant and organizational leaders as appropriate.
Partners with organizational leaders to build capability/bench with multi-unit
managers and restaurant management teams.
Teach designated Wendy’s University classes in assigned
franchise region; facilitates 2-3 classes per month, 27 classes per year.
Provides recommendations and input to field leaders and the Restaurant Support
Center on market training needs as necessary.
Manage the restaurant certification process ensuring a
disciplined and consistent standard focus for our Training restaurants that
elevates the restaurant and district/organization performance.
Supports Region/market-based activities and locally led
initiatives (Regional Meetings, Planning Sessions, Ops and Marketing Meeting,
New Restaurant openings, New Franchisee on-boarding) as required. Provides
training and support to our region teams (FOM, Head of Ops) as required.
Supports the region team by developing and follow-up on new franchisee
training.
Make recommendations on LTO Training approach &
processes
Certification of Training Restaurants & Franchise
Training Partners
Manages the FTM Budget for their Market
Recommends Curriculum and Training Options for the
Market/Restaurant
Implementation plans for Train-the-Trainer events in their
assigned markets
Bachelor’s Degree
Minimum of 5 years in operations with supervisory
experience and/or training or equivalent combination of both
Exceptional presentation and facilitation skills; able to
lead instruction for a wide range of audiences
Proficient in Microsoft Office Suite and related
presentation tools
Strong Organizational and Planning Skills
Strong Written and verbal Communication skills
Strong communication skills (written and verbal) in other European language is desirable but not essential.
District manager/multi-unit management experience required
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