Hotel General Manager
1 month ago
This is a fantastic opportunity for hands-on, Hotel Manager who can lead a small team from the front in a business where the focus is 100% on looking after your guests.
The hotel is situated in a stunning location and provides bed, breakfast and evening meals to it’s guests in the Keswick area. They also have a warm and inviting bar and the ethos of the business is to offer guests a friendly, welcoming and comfortable stay in a quality establishment.
Reservations, marketing and accounts are looked after off site, which means you can focus fully on the customers and your team.
- Managing a small team (up to 12 staff).
- Manage housekeeping, front desk, food and beverages, and maintenance.
- Meet and greet customers, deal with complaints (and compliments), and ensure guests have a positive experience.
- Recruit, train, and motivate staff, and plan work schedules.
- Get hands-on when necessary (serving guests, housekeeping etc).
- Creating repeat customers
- Retaining and developing team members
- Maintaining the quality of the physical product
- Maintaining the health and safety aspects of the site
- Developing average spends in food and drink service
Requirements
- Previous hotel management experience or deputy looking to step up.
- Hands-on management style.
- Great at managing, motivating and developing staff.
- Passionate about customer service.
Benefits
- Starting salary of £36,000 (Live-in) to £42,000 (Live-out) plus bonus
- Permanent staff position.
- 28 days holidays per year.
- Statutory pension.
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