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Customer Service Clerk

2 months ago

Stafford, United Kingdom Wincanton Full time

About the role

As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve complaints, assist with bookings, and ensure a seamless customer experience. This role requires a proactive individual with excellent communication skills and a passion for helping others.

Working Hours: 09:00 - 15:00 with flexibility 

How will you contribute?

Customer Interaction Provide accurate information regarding schedules, routes, fares, and services. Address and resolve customer complaints efficiently and professionally. Assist customers with queries, changes, and cancellations. Service Updates and Notifications Inform customers about schedule changes, delays, and cancellations promptly. Provide support and information during service disruptions and emergencies. Administrative Tasks Maintain accurate records of customer interactions and transactions. Prepare reports on customer feedback, issues resolved, and other relevant data.

What will you bring?

Communication Skills Excellent verbal and written communication skills to convey information clearly and effectively. Strong active listening skills to understand and address customer concerns accurately. Problem-Solving Abilities Ability to quickly identify issues and provide effective solutions. Strong decision-making skills within company guidelines. Customer Service Orientation Demonstrated commitment to providing excellent customer service. Show empathy and patience towards customer needs and concerns. Proficient in using excel, databases and other software. Ability to multitask and handle multiple inquiries simultaneously in a fast-paced environment. Organizational Skills Efficient time management to handle a high volume of customer inquiries. Detail-oriented with a focus on accuracy in records and transactions. Adaptability and Flexibility Flexibility in response to changing schedules, policies, and customer needs. Ability to maintain composure and efficiency under pressure. Strong teamwork skills, with the ability to work well with colleagues to provide cohesive service. Supportive attitude towards assisting team members and contributing to a positive working environment. Polite, respectful, and professional demeanour in all customer interactions. Reliable and punctual with strong attendance record. Thorough understanding of transport services, routes, and policies. Willingness to learn and adapt to new information and procedures. Ability to provide respectful and considerate service to a diverse customer base.