Outreach worker

1 month ago

Exeter, United Kingdom HAYS Full time
Rough Sleeper Prevention Worker – Outreach

Your new company 
This company transforms the daily lives and futures of people who are homeless and socially excluded, through the provision of high-quality housing and support services. Their vision is for a just society where socially excluded people are supported and empowered to build sustainable, independent lives. In everything they do they are creative; 
collaborative, and value the individual.
Your new role 
Salary: £24,500 per year
 
Hours: 37.5 hours per weekContract type: PermanentLocation: Exeter

This post is to deliver a high-quality, person-centred outreach service, working as part of a team, and making contact with new, repeat and long-term rough sleepers across the Exeter Council area. You’ll be required to develop person-centred support plans that work with the individual to address their health, social and emotional needs in order to be able to sustain a healthy life away from the streets.
 You’ll be working as part of a multi-disciplinary team to support the individuals who are experiencing homelessness into ‘off the streets’ placements (short-term assessment beds), and you will offer continued support to minimise abandonment, sustain accommodation, and help people access settled accommodation that ensures they do not return to the streets.
 Please note, that this will include working unsocial hours and being able to walk a number of miles in all weather conditions, and will also include participation in and outreach rota which covers early morning, evenings and weekends.
 Key Responsibilities Service Delivery: 
• To undertake assertive outreach and hot spot visits across the locality area including during unsocial hours, maintaining a regular street presence, and working with other agencies to deliver support. 
• Identify, engage and assertively work with people sleeping rough within the locality area. 
• To complete regular Health Outreach sessions with healthcare professionals from the Clocktower Surgery.• Carry out needs assessments, support plans and risk assessments with identified people who are sleeping rough to secure access to services that are suitable for their immediate needs, and make appropriate referrals in partnership with them to establish a sustainable life away from the streets as quickly as possible. 
• Support individuals to move in to ‘off the street’ placements and help clients settle into and sustain these placements. 
• Empower a caseload of clients, to identify their strengths and goals, and develop their skills, confidence and well-being, so they can successfully maintain their accommodation and prepare for a positive move-on; avoiding a return to homelessness. 
• Assess, plan, deliver and review person-centred support plans which empower clients to progress towards their goals and greater independence. 
• Establish supportive, trusting and professional relationships with service users using a Trauma Informed Approach. 
• To work in close partnership with the local authorities, police, emergency accommodation providers and wider partner agencies to maximise positive outcomes for service users. 
• To build relationships with people who are rough sleeping, using inter-agency outreach sessions and regular visits to agencies/venues visited by people who are rough sleeping. 
• To give clients advice, and information and provide an enabling service so that they can access appropriate services. 
• To recognise indications of substance misuse, mental health needs, complex trauma-related behavioural issues and make appropriate referrals to relevant agencies. 
• To deliver SWEP (Severe Weather Emergency Protocol) at short notice; doing evening outreach shifts when this is triggered and ensuring all people sleeping rough are offered emergency accommodation for the duration of the severe weather. 
• To be part of a rota that delivers an office-based Duty service, ensuring that there is a designated person each day to respond to clients presenting at the office, to field queries via telephone and team email account and perform other daily team admin tasks. 
• To promote and facilitate effective multi-agency and joint working to address begging, street drinking and other street-based activities.

What you'll need to succeed 

Previous work with homeless and/or other socially excluded peopleHave full driving licence and access to own carPlan and organise own work whilst having the ability to work on own initiative under pressureUnderstanding of the causes of offending, homelessness and social exclusion and approaches which seek to address theseExcellent verbal and written communication skills – with the ability to build effective relationships with clients and servicesAdministrative and computer skills – using Microsoft Word, Excel, etc.Work flexibly towards creative solutions in a person-centred way with individuals who may have seemingly intractable problems

What you'll get in return 
Great opportunities for career development and free monthly training sessions from experienced facilitatorsSliding salary scale with salary increases every year for the first 3 yearsWellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employmentA generous and competitive pension schemeInstant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health SchemeA supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted6 weekly Reflective Practice sessions from objective, external facilitatorsWhat you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4609143

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