IT Support Engineer

4 months ago

Aberdeen, United Kingdom Rovco Full time

Be a part of our mission tomake the world cleaner greener and safer while enjoying a trulyinclusive and supportiveworkplace.

Location:Aberdeen UK Hybrid with travel tovessels

About Rovco

Rovcos mission is toaccelerate the energy transition to renewables with a focus onoffshore wind. Were using artificial intelligence autonomy computervision and marine robotics to create a difference in the world withunderwater technology for our clients in offshore renewable energyand the subsea industry.

Founded in2015 weve announced funding of more than 50 million been voted oneof the most innovative and sustainable companies working towardsnet zero and won awards for Best use of AI and Best technologyinnovation.

Latest Rovco updates

Discover your place in a hybrid team of 180people thats growing rapidly and celebrates diversity knowing thatevery perspective is a valuable part of our success and thatempowers you to achieve a fulfilling worklife balance.

ITSupportEngineer

As an IT SupportEngineer you will be the primary point of contact for resolvingITrelated issues within a hybrid working environment. Yourexpertise will ensure minimal downtime and enhance productivity forour users. This role involves a balance of technicaltroubleshooting user support and collaboration acrossteams.

Wellwelcome your ideas & input and support your development Inaddition this is an incredible opportunity to help further thetransition to renewable energy.

Othercompanies might call this: Infrastructure Engineer 1/2 line supportengineer


Objectives& Responsibilities:

Rovco is anexciting and dynamic environment meaning these are likely to changeas we grow. Upon joining your objectives and responsibilities willinclude:

FirstLine Support:
  • Respond to userinquiries via phone email or ticketingsystem.
  • Troubleshoot and resolve hardwaresoftware and network issues.
  • Assist users withlogin problems password resets and accountsetups.

IncidentManagement:
  • Log track andescalate issues using our ticketingsystem.
  • Prioritize incidents based on severityand impact on businessoperations.

Hardwareand Software Support:
  • Installconfigure and maintain desktops laptops printers andperipherals.
  • Manage software applications viaMDM and RMMtools.

NetworkSupport:
  • Troubleshoot networkconnectivity for wired and wirelessconnections.
  • Set up and configure routersswitches andfirewalls.

Documentation:
  • Maintainaccurate records of support requests andresolutions.
  • Create and update knowledge basearticles.

UserTraining and Education:
  • Providetraining on IT systems andapplications.
  • Promote IT security and dataprotection bestpractices.

Collaborationand Communication:
  • Work with ITteam members to resolve complexissues.
  • Communicate with endusers to gathernecessary information for issueresolution.

Youshould apply if youhave:

We know itstough but please try to avoid the confidence gap. You dont have tomatch all the listed requirements exactly to be considered for thisrole:

  • Provenexperience as a 1st/2nd Line Support Technician or similarrole.
  • Knowledge of Windows device managementand Active Directory.
  • Familiarity withMicrosoft Office Suite and common businessapplications.
  • Basic understanding of networkingconcepts (TCP/IP DNS DHCP).
  • Excellentproblemsolving and communicationskills.
  • Customeroriented with a patient andpositive attitude.
  • Willingness to travel forvessel mobilization as needed.
  • Ability to workindependently.


Growtogether with Rovco where you will learn and use the following:

UbuntuOSmanagement.

Gainexperience in a small team fastpacedenvironment.

Virtualizationand VDItechnologies.

MicrosoftIntune Group Policy SQL Server ConnectWiseFreshservice.

Marineenvironment supporting vessel basedinfrastructure

Knowledgeof scripting (PowerShellBash)

Benefits

People join Rovco because they are excited bythe possibility of leaving their own mark on the world anddeveloping solutions that solve real world problems. Although weshare the same vision we value varied perspectives and we adapt tofit different people from all walks of life. Not only does thatmake for a genuinely awesome team of colleagues but it also makesdaytoday life more interesting and its how we keep evolving andgetting better at what we do.

Whats in it for youYoull get to work with a passionate smart and highly driven teamwith an incredible range of skills. Other benefitsinclude:

  • Flexibleworkingoptions including compressedhours
  • Hybrid working up to 3 daysfrom home
  • 33 days annual leave increasing 2days a year upto 43 days after 6 years
  • Privatemedical insurance including Dental &Optical
  • Career and learning development throughpaid courses conferences and events
  • Curiosityfund up to 500 to spend on learning which is not rolerelated
  • Up to 10% companybonus
  • Pension up to 6% companycontribution
  • Life assurance paid at4Xsalary
  • Volunteering day to give back to yourlocal community
  • Enhanced maternity andadoption leave
  • Cycle to work scheme
  • Recognition & rewards for doing greatwork and living our values andbehaviours

Join Rovcoin our mission to make the world a cleaner greener and safer placeby deploying technology for good.

InterviewProcess

At Rovco weve designed astraightforward interview process to ensure the best fit for bothyou and the company. We have adopted anonymised recruitment. Thismeans that your name date of birth and other personal details willnot be seen by the hiring team.

  • Application:Begin by submitting your application with your CV highlighting yourskills and experience relevant to the job. Answer key questions onelements that are important to therole.
  • AptitudeTest: Demonstrate your critical thinkingproblemsolving abilities and workplace personality through anaptitude test.
  • Talent PartnerInterview: We will tell you more about the role theteam and Rovcos mission. This is a twoway conversation; we want tolearn about your motivation what you can bring to Rovco and provideanswers to your questions.
  • TeamInterview: Engage in a 1hour interview with a fewteam members. Experience the role firsthand and share your skillsand experience. Well discuss our technologies key skills and teamdynamics. As always feel free to ask any questions you may have.
  • ExecutiveConversation: Meet with an executive for a 30minutediscussion. This is your opportunity to express your thoughts onthe role and ask any final questions. Well clarify expectations andensure this role aligns with your aspirations.
  • Offer If you aresuccessful in the process youll receive an offer to join Rovco andbecome part of our team.

Wevalue the diversity of our teams and are committed to supportingand welcoming individuals from all backgrounds knowing that everyperspective is a valuable part of our success. Should you requireany reasonable adjustment throughout the recruitment process pleasedo not hesitate to let a member of the Talent team know.

Join Rovcopioneer technology for a sustainable world apply now.

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