Customer Support Engineer

4 weeks ago

Cambridge, United Kingdom Forefront RF Full time

Customer Support Engineer

 

Location: Cambridge, UK / The Netherlands

Department: Sales and Marketing

Reports To: VP Marketing and Sales / Business Development

Job Type: Full-Time

 

About Us:

At Forefront RF, we are on a mission to revolutionize the RF Front End Architectures with our Tunable Duplexer and Adaptive Passive Cancelation technology. As a technology start-up and a fabless semiconductor company, we are backed by strong investment and are focused on designing, developing, and commercializing Tunable RF Front Ends for connected wearables and mobile devices.

We are in the early stages of our journey, and many of our processes and aspects of our culture are still being established. This offers a unique opportunity for you to contribute to shaping our company’s future and disrupt the current marketplace.

Our Values:

We place a strong emphasis on fostering a culture rooted in collaboration, teamwork, and accountability. We believe that when we work together, drawing on each team member’s unique strengths, we can achieve remarkable results.

Our commitment to integrity, respect, honesty, and openness forms the foundation of our interactions, both within the company and with our valued partners and clients. We encourage ambition, initiative, and visionary thinking, as we understand that these qualities drive innovation and propel us towards success.

In addition, we value adaptability, proactivity, and resilience. We are looking for individuals who are comfortable with ambiguity and can navigate through it, demonstrating a proactive approach to problem-solving.

These values collectively define who we are and want to be as a team and guide us as we navigate the exciting journey ahead. If you align with our mission and values, and are ready to grow with us, we would love to hear from you.

Job Overview:

We are seeking a Customer Support Engineer with a solid RF background and a proven track record in working with global mobile phone OEMs. The role requires driving the technical acceptance of our solutions, supporting customers in evaluations, and assisting with design-in work. The ideal candidate will also collaborate with internal teams to develop tools and create the data necessary to convince customers of our solutions. The individual needs to be highly organized, energetic, task-oriented, and persistent in finding solutions where others may stop. Due to the customer focuses you will be frequently traveling to customer locations across the globe.

 

Key Responsibilities:

  • Drive the technical acceptance of our RF solutions at customer sites by providing hands-on support and expert guidance.
  • Assist customers with evaluations and design-in efforts to ensure the successful integration of our technology into their products.
  • Collaborate with internal teams to develop the tools and generate the data needed to communicate the value of our solutions to customers.
  • Maintain a high level of organization, ensuring timely task tracking and completion.
  • Engage proactively with customers, identifying challenges, and persistently finding solutions where others may give up.
  • Act as a technical advocate for our customers, ensuring their needs are met and driving long-term product success.

Requirements

Qualifications:

  • Education and Experience:
    • Solid background in RF engineering, with demonstrable experience in customer-facing roles.
    • Proven experience working with global mobile phone OEMs.
  • Technical Skills:
    • Proficient understanding of antennas, including design, performance, and testing.
    • Strong understanding of RF technologies, including testing, design-in, and performance evaluation.
  • Soft Skills:
    • Excellent problem-solving skills and a tenacious attitude toward finding solutions.
    • Highly organized, task-oriented, and proactive mindset.
    • Strong interpersonal and communication skills, able to articulate technical concepts to both technical and non-technical stakeholders.
  • Preferred Qualifications:
    • Experience in the semiconductor industry or a related technical field.
    • Familiarity with customer support practices and tools.

Benefits

  • Competitive salary and pension contributions
  • Company share option scheme
  • 25 days holiday + national holidays
  • Weekly company lunches (Cambridge, UK)
  • Flexible work hours and remote work options
  • 8% holiday allowance (Netherlands only)

We believe in equal opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

  • Service and Customer Support Co-ordiantor

    6 months ago

    Cambridge, United Kingdom PLATFORM SUPPORT SERVICES Full time

    Platform Support Services 6 Arthur Court, Norman Way Over Cambridge CB24 5AL We are seeking a conscientious highly organised Service support co-ordinator to join our team. Previous experience in the Transport Industry would be preferable. As a support co-ordinator, you will play a crucial role in maintaining accurate records, scheduling, processing job...

  • Customer Technical Support Engineer

    2 months ago

    Cambridge, United Kingdom IC Resources Full time

    Customer Support Engineer - RF – EMEA An exciting opportunity for a Customer Support Engineer/Field Application Engineer to join an exciting and growing RF start-up in the UK. This exciting company is developing RF Front-End architectures used in mobile phones, IoT devices and wearables. Suitable candidates will have a solid RF background and proven track...

  • Customer Support RF Engineer

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Forefront RF Full time

    Job Title: Customer Support RF EngineerAbout Us:At Forefront RF, we are revolutionizing RF Front End Architectures with our Tunable Duplexer and Adaptive Passive Cancelation technology. As a technology start-up and a fabless semiconductor company, we are backed by strong investment and focused on designing, developing, and commercializing Tunable RF Front...

  • Customer Support RF Engineer

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Forefront RF Full time

    Job Title: Customer Support RF EngineerAbout Us:At Forefront RF, we are revolutionizing RF Front End Architectures with our Tunable Duplexer and Adaptive Passive Cancelation technology. As a technology start-up and a fabless semiconductor company, we are backed by strong investment and focused on designing, developing, and commercializing Tunable RF Front...

  • Customer Support Specialist

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Forefront RF Full time

    Job DescriptionForefront RF is seeking a highly skilled Customer Support Engineer to drive the technical acceptance of our RF solutions at customer sites. This role requires providing expert guidance, supporting customers in evaluations, and assisting with design-in work.Key Responsibilities:Drive the technical acceptance of our RF solutions at customer...

  • Customer Support Specialist

    1 month ago

    Cambridge, United Kingdom SoCode Limited Full time

    About the RoleWe are seeking a talented and customer-focused Customer Support Engineer to join our team at SoCode Limited. As a key member of our technical support team, you will play a crucial part in providing technical assistance, troubleshooting, and solutions to customers, ensuring their success in deploying and utilizing our products and services.Key...

  • Customer Support Engineer

    4 days ago

    Cambridge, United Kingdom SoCode Limited Full time

    Customer Support Engineer | Cambridge – Flexible  About the Company: They are dynamic and innovative leader in the RF (Radio Frequency) industry, specializing in cutting-edge solutions for wireless communication systems, antennas, and signal processing. The company serves clients across various industries, providing reliable and high-performance RF...

  • Customer Support Engineer

    2 months ago

    Cambridge, United Kingdom SoCode Limited Full time

    Customer Support Engineer | Cambridge – Flexible | 60-70K  About the Company: They are dynamic and innovative leader in the RF (Radio Frequency) industry, specializing in cutting-edge solutions for wireless communication systems, antennas, and signal processing. The company serves clients across various industries, providing reliable and high-performance...

  • Customer Support Lead

    5 months ago

    Cambridge, United Kingdom Genomics plc Full time

    **Location: Oxford Or Cambridge ~ 40% with the rest remote working** **About Us** - Genomics plc is a pioneering health technology company focused on enhancing every step of the patient pathway, particularly for those common diseases that affect most people and take up most of our precious healthcare resources. Our tools and systems, powered by genomics,...

  • Custom Chip Engineer

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge Mechatronics Limited Full time

    We are looking for a highly skilled digital IC design engineer to join our team at Cambridge Mechatronics Limited. As a custom chip engineer, you will be responsible for developing high-quality custom IC designs, supporting verification strategies, and ensuring efficient use of resources. Your expertise in frontend and backend digital IC design flows,...

  • Customer Support Specialist

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom RealVNC Limited Full time

    About the RoleRealVNC Limited is seeking a Customer Service and Support Representative to join our team on a fixed term contract basis to cover a period of maternity leave.This is a fantastic opportunity to take an active role in providing first-class support to our global customer base, ensuring a high level of customer satisfaction is maintained through...

  • Customer Engineer

    5 days ago

    Cambridge, United Kingdom WA Consultants Full time

    Job Description WA Consultants are currently looking for the following on a perm basis. You can be based in either the Cambridge or Isleworth area.Reporting directly into to the Regional Branch Management, the Engineer supports on ensuring all installations, removals, repairs & services are completed within the time frames of the customer care policy....

  • Customer Service Engineer

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Edenhale Full time

    Job SummaryWe are seeking a highly skilled Field Engineer to join our team at Edenhale. As a Field Engineer, you will be responsible for the on-site installation and configuration of customer solutions, including Voice and WAN/SDWAN Solutions, at customer premises and data centre locations across the UK.Key ResponsibilitiesInstall and configure customer...

  • IT Support Engineer

    5 days ago

    Cambridge, United Kingdom VIQU Limited Full time

    IT Support Engineer, Cambridgeshire £28,000 to £30,000VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage...

  • IT Support Engineer

    4 days ago

    Cambridge, United Kingdom VIQU Full time

    IT Support Engineer, Cambridgeshire £28,000 to £30,000VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage...

  • IT Support Engineer

    5 days ago

    Cambridge, United Kingdom VIQU Limited Full time

    IT Support Engineer, Cambridgeshire £28,000 to £30,000VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage...

  • IT Support Engineer

    5 months ago

    Cambridge, United Kingdom VIQU Limited Full time

    IT Support EngineerCambridgeUp to £30,000VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology.They are...

  • IT Support Engineer

    5 months ago

    Cambridge, United Kingdom VIQU Limited Full time

    IT Support EngineerCambridgeUp to £30,000VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology.They are...

  • IT Support Engineer

    3 weeks ago

    Cambridge, United Kingdom VIQU Ltd Full time

    Job Description IT Support Engineer Cambridge Up to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage...

  • Customer Support Manager

    4 weeks ago

    Cambridge, United Kingdom Marshall Full time

    Customer Support Manager The benefits we offer you will include : · 27 days holiday increasing with service up to 30 days (option to buy /sell) · Pension contributions up to 9% · Healthcare cash plan for you and your children · Extensive flexible benefit program including Cycle to Work · Life assurance at 4x basic salary · Enhanced parental...