SME Client Manager
2 weeks ago
Team – Retention
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
Top 3 skills needed for this role:
Building Strong Relationships Excellent Negotiation skills A strong individual but also a team memberWhat this role is all about:
Client management of a defined portfolio of Vitality Health’s largest SME clients in terms of both membership and API. Responsible for driving Vitality promotion and engagement in the SME workplace within the portfolio as well as renewing the annual PMI contract alongside developing a tri-partied between the client, intermediary and Vitality.
Key Actions
Negotiation and renewal of the annual SME contracts. Creation and delivery of an annual client wellness promotional strategy. Day-to-day relationship with SME clients for queries and escalations. Build strong relationships with a broker panel. Arrange own work load to include daily, weekly and monthly tasks Responsibility for a weekly reporting to SME Client Management TM which highlights achievements as well as any key concernsEssential Skills needed to fulfil this role:
Proven oral and written communication skills. Experience and ability to build relationships with multiple stakeholders of varying roles and expertise, both externally and internally. Basic working knowledge of applications such as Word, Powerpoint and computer literacy Proven experience in a customer service, sales or account management environment, ideally within the SME/Corporate market . Desire to be a strong character but also a team member. Ability to demonstrate a strong passion for the Vitality product and brand. Experience of managing multiple priorities to strict deadlines. Experience of managing internal departments and cross-functional agendas.Desirable
Prior SME retention experience within Vitality Health Basic working knowledge of Heal CII IF7 Exam CII 790 Exam Excel/Powerpoint qualifications So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salaryThese are just some of the many perks that we offer To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities
If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a reasonable salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society.We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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