Tech Lounge

Overview

This is a hybrid role working from home and our office in Leicester.

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that’s what we do.

We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

About the area

As a Tech Lounge and Asset Management lead you will be working for the Tech Support Principal to deliver stable, reliable, and robust IT services for Dunelm. You will work in conjunction with two Tech Support Leads in overseeing the day-to-day operation and delivery of a high-performing support function. In conjunction with our colleague technology team, you will be expected to manage end user hardware and software resources within the organisation whilst ensuring we have a robust and effective asset management strategy. You will naturally present yourself as a trustworthy, professional, and a technically proficient support lead with a great attention to detail and understanding of service management processes, particularly a keen interest in asset management.

Tech Support forms part of a broader team which consists of:

Automation and Development: This team look at ways in which we can improve our service through the enhancement of “ServiceNow” and improve efficiencies through automation using “UIPath”.

Digital Workspace: An engineering team who manage and develop all end user devices, operating systems, and applications. 

Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, you’ll be somewhere you can build a long-term career that always promises to challenge and excite.

 Find your happy place.

We recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work. We are committed to creating a full inclusive environment that is representative of our customers and locations. We recognise the value and importance in inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neuro-diversity, gender or sexual identity, socio-economic background or education.