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Application Support Analyst

7 months ago

Yeovil, United Kingdom Leonardo Full time

Job Description:

Application Support Job Description

As an Application Support analyst you will be responsible for maintaining a stack of business critical applications that include both COTS products and internally developed solutions. You will ensure that services are running seamlessly and enabling users to get on with their daily business.

As part of the Application Support team, you will monitor applications and services via a service management tool, reacting to incidents and service requests to agreed SLAs. If there is a problem, commonly known as an incident, the App Support Analyst will be expected to diagnose the issue and resolve it as soon as possible.

Roles and Responsibilities of an Application Support Analyst

Applications that the analyst will be responsible for will be business critical software across many business directorates, including, Engineering, Finance and payroll

The Application Support Analyst will be expected to work through finding the root cause of the issue and recommend what should be done in order to avoid this happening again. These recommendations could cover many things, such as process changes, improved monitoring, new errors, user training or changes to the app’s code.

The application specialist will also be expected to cover holiday support for other teams members ensuring services don’t stop and software is supported to ensure that the business can operate as expected.

Key Skills Needed for a Career in Application Support

The key skill when working within Application Support is communication. Whether this is responding to user calls, emails or face-to-face enquiries, or contributing to the design and implementation of new systems.

The following attributes are essential to a successful career within Application Support:

Empathy with users Patience and understanding Acceptance of ownership Investigation and diagnostic skills Excellent customer service skills Attention to detail A proactive approach Ability to work under pressure and to tight deadlines

An Application Support Analyst must approach tasks systematically and remain focused on restoring services as soon as possible even when working under pressure, which makes these skills essential.

Previous experience in any of the software detailed below would be an advantage but not a necessity to succeed in the role

Siemens Team Center Dassault Catia IBM DOORs ADOBE Microsoft Office Suite

Security Clearance

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Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 10% employer contribution - please note that from April 2024 this amount will increase to up to 15% employer contribution.) Wellbeing:  Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below