Payroll Advisor

4 weeks ago

Manchester, United Kingdom THE CHARALLE GROUP Full time

Payroll Advisor

Payroll Advisor

Type: commercial Firm: Commercial Salary: £28 - 32,000 per annum Location: Manchester (M27)

Large Outsourcing firm seeks a Payroll Advisor who will be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.

Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.

Core Duties will include:

Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely. Owning and taking responsibility for the client journey, always ensuring service excellence. Answering client queries about their Payroll systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls. Using the CRM to record details of all client interactions. Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system. Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate. Conducting account client reviews. Raising system bugs and improvement ideas with technical support. Knowledge sharing with peers to create a team of payroll experts. Coach and mentor Payroll Assistants, helping them become payroll system subject matter experts. Working closely with payroll processors (based in India). Sharing ideas to help improve processes. Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself. Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.

Ideal candidates must have the following skills and experience:

Previous experience working in Payroll, at Administrator or Advisor level. CIPP or equivalent qualifications are desirable. Excellent ability in building positive customer relationships. Excellent interpersonal and communication skills. HR expertise or alternate platforms (desirable). Experience of operating within an outsourcing service provider (desirable). Eager to learn and develop. Great coaching and mentoring skills. PLEASE CONTACT SHARON DEACON FOR MORE INFORMATION

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