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Receptionist

4 months ago

Derby, United Kingdom Derbyshire Healthcare NHS Foundation Trust Full time

Receptionist

Band 2

Main areaAdministrationGradeBand 2ContractPermanentHoursPart time - hours per week (TBC)Job ref-ACC-5- SiteLondon Road Resource CentreTownDerbySalary£, pa pro rataSalary periodYearlyClosing//4 :

Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.

We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.

Job overview

An excellent opportunity has arisen to work as a Receptionist within the 

Resource Centre Outpatients, London Road, Derby, DE1 2QY

You will join our busy front of house team delivering an efficient and effective service.

This post has interesting and varied responsibilities, including typing/word processing, data input and front of house duties.

2 days per week - 9am -5pm 

Main duties of the job

It is essential that you have excellent written and verbal communication and organisational skills, as well as the ability to work in a busy environment and as part of a team.

You must be able to prioritise work and respond to any queries from service users, staff, the general public or other agencies in a professional manner.

You should have demonstrable experience or possess RSA II typewriting or word processing, have a good standard of spelling and grammatical accuracy, with previous experience of using Microsoft Office packages.

You need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.

The post is working in a small friendly team of staff at 

Resource Centre Outpatients, London Road, Derby, DE1 2QY

You will be required to be flexible with your approach, as you will be required to provide annual leave cover within the reception team.

Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting

Working for our organisation

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.

CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.

Benefits include:

Commitment to flexible working where this is possible days annual leave/year plus bank holidays, increasing to days after 5 years & days after years service pro rata. Yearly appraisal and commitment to ongoing training Generous NHS pension scheme Good maternity, paternity and adoption benefits Health service discounts and online benefits Incremental pay progression Free confidential employee assistance programme /7 Access to our LGBT+ network, BAME Network and Christian Network Health and wellbeing opportunities Structured learning and development opportunities

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Receiving and registering patients. Booking appointments and arranging transport when required. Preparation before and clearing away after clinics. Liaise with Consultant Psychiatrists to ensure clinics are held in line with Consultant’s needs, annual leave, sickness etc. This will include ensuring administration provision to new clinics and liaising with relevant departments. Liaise with Maintenance Department, Portering Service and IT reporting any faults. On behalf of the Service, ensure effective communication with all outside agencies, general public and clients/carers, taking accurate messages or dealing with queries in accordance with Trust Policies and Procedures. To work flexibly with other admin colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately by using available resources. Adopt a personalised approach displaying sensitivity and tolerance toward individuals using the Service Operating a small switchboard, which involves taking and relaying accurate messages and dealing with enquiries, providing information and non-clinical advice to clients/carers/other professionals as appropriate or to convey information to clinical or managerial staff to action. Undertake general clerical tasks, including photocopying, scanning, filing, processing of incoming and outgoing mail etc. Any other appropriate duties as may be delegated from time to time by the Senior Receptionist.

Person specification

Education and Qualifications

Essential criteria

RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not) English Language – GCSE Grade C or equivalent qualification Good standard of spelling and grammatical accuracy

Desirable criteria

CLAIT or equivalent IT qualification

Experience and Skills

Essential criteria

Recent, relevant experience working in an office Organise and prioritise workload Diary management Organisational and Comunication Skills/interpersonal skills Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook Customer Service Front of house/reception experience Telephone manner/discretion dealing with sensitive information Confidentiality Team work Trust Values

Desirable criteria

Empathy Use of electronic patient records, ie Paris/Systm one NHS experience

Further details / informal visits contact

NameSarah JonesJob titleAdministrative Team LeaderEmail number

If you have problems applying, contact

Address Recruitment Team
Derbyshire Healthcare NHS Foundation Trust
1st Floor Kingsway House (Entrance D)
Kingsway
Derby
DE 3LZ
Telephone (please note, my normal working days are Mon-Thu)