Portering and Transport Helpdesk Operator

3 months ago

Sunderland, United Kingdom City Hospitals Independent Commercial Enterprises Ltd (CHoICE) Full time

Job summary

CHoICEFacilities Services are seeking a passionate, hardworking and reliableindividual to join our team and fulfil the role of Portering Helpdesk Operator

The role of aPortering Helpdesk Operator is an exciting opportunity for people who aremotivated, flexible, task focused and who have excellent communications skills.We encourage and support our employees to progress within CHoICE and offer fulltraining on the job.

If you areambitious, caring, team player and strive to deliver high standards services,we would like to hear from YOU

As a PorteringHelpdesk Operator you would be responsiblefor assisting in the efficient and effective provision of Portering Services tostaff, patients and visitors.

CHoICEFacilities Services work together;

Todeliver nationally recognised high quality, safe, cost effective services forthe people, patients and stakeholders.

Toattract and retain employees who are proud to recommend our services.

Todeliver a wide range of high quality, effective and compliant FacilitiesManagement (FM), Procurement and Pharmacy Services.

To join afriendly, organised and positive working environment, apply for the role ofPortering Helpdesk Operator

Main duties of the job

The post holder after training, would be the point of contact for wards and departments to request portering tasks. You will receive calls from the wards and departments, create a task on the portering software system and allocate in priority, to the portering teams via their hand held radios.

You will be reporting to and supporting the portering and security supervisors and managers, in the daily coordination of service demand.

A typical day may involve:

Offering advice and assistance to customers where appropriate

Receiving portering requests and imputing data onto computer system. Dealing initially with complaints or concerns from customers and referring these to supervisors or Department Managers as appropriate. Dealing with queries and challenges from the portering team

Using radios as a communication tool

The successful applicant will be able to work on their own and within a team. You should be self-motivated, flexible and helpful and have experience of dealing with people face to face and telephone.

The successful candidate will be fully flexible to work shifts covering 08:00 hours to 20:00 hours 7 days per week

Portering Services are in operation across multiple NHS sites. The primary base of work would be Sunderland Royal Hospital and the successful candidate may on occasion be asked to cover other sites if the service requires

Candidate will require a UK driving licence for this post.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.

We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

Note we will not accept applications found to be AI generated.

Job description

Job responsibilities

The post holder will work as a member of the portering team, within operational Support, working predominantly on the portering and transport helpdesk, but could on occasions require to carry out portering/driving duties. The post holder will be:

A point of contact for wards/departments responding to internal and external calls for portering/transport helpdesk Prioritise tasks and allocate to porters/drivers within service level agreement targets Demonstrate a polite, courteous and helpful manner To contribute to the on-going development and delivery of the portering/transport services Assisting in the provision of efficient and effective Portering/transport services tostaff, patients and visitors Reporting to and supporting the portering and security supervisors in the dailycoordination of service demand There will be a requirement for keyboard skills To undertake a rotary shift pattern covering 08:00 hours to 20:00 hours 7 days perweek

Please See Job Description For Further Information

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please further information.

Person Specification

Skills and Knowledge

Essential

Ability to communicate effectively with patients, staff and visitors Basic IT Skills

Desirable

Flexible approach to tasks and hours of work, including weekends, shift patterns and public holidays

Experience

Essential

Experience with working with the general public Experience of operating IT software systems Experience of working in a busy environment Experience in customer relations type environments

Desirable

Experience of working in a hospital environment

Qualifications

Essential

Basic Numeracy and Literacy education Knowledge of helpdesk software systems. Knowledge of portering services UK driving licence

Desirable

Literacy Level 2 (equivalent to GCSE Grade C) Numeracy Level 2 (equivalent to GCSE Grade C)

Physical Skills

Essential

Ability to work within a busy and demanding, fast paced environment Ability to work independently but seek advice when necessary

Desirable

Able to undertake varied manual tasks

  • Portering and Transport Helpdesk Operator

    2 weeks ago

    Sunderland, Sunderland, United Kingdom City Hospitals Independent Commercial Enterprises Ltd (CHoICE) Full time

    Efficiently Coordinate Portering ServicesWe are seeking a reliable and motivated individual to join our team as a Portering and Transport Helpdesk Operator.About the Role:This exciting opportunity involves working within our portering and transport services team, where you will be responsible for efficiently coordinating portering tasks and providing...

  • Portering Services Coordinator

    4 weeks ago

    Sunderland, Sunderland, United Kingdom City Hospitals Independent Commercial Enterprises Ltd (CHoICE) Full time

    About the RoleCity Hospitals Independent Commercial Enterprises Ltd (CHoICE) is seeking a skilled and motivated individual to fill the position of Portering and Transport Helpdesk Operator.The successful candidate will be responsible for providing efficient and effective portering services to staff, patients, and visitors, as well as handling internal and...

  • Kitchen Porter/assistant

    6 months ago

    Sunderland, United Kingdom Oak Tree Farm Full time

    Kitchen Porter **Duties**: - Clean and sanitize kitchen equipment, utensils, and dishes - Assist with food preparation - Maintain cleanliness and organization of the kitchen area - Assist chefs and cooks as needed - Dispose of waste and recycling properly - Follow all health and safety regulations **Experience**: - Previous experience in a similar role...

  • Transport Operations Coordinator

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Booker Group Full time

    About the RoleWe are seeking a highly organized and motivated Transport Clerk to join our team at Booker Distribution. The successful candidate will be responsible for ensuring the smooth operation of our transportation department, including coordinating with drivers, managing paperwork, and maintaining accurate records.Main ResponsibilitiesCoordinate with...

  • Road Transport Operator

    1 week ago

    Sunderland, Sunderland, United Kingdom Stagecoach Group Full time

    Competitive Salary: £11.80 - £14.17 per hourAbout the Role:We are seeking experienced PCV licence holders to join our team as Road Transport Operators in Sunderland.Key Responsibilities:Operate a bus safely and efficiently, ensuring punctuality and adherence to schedulesProvide excellent customer service and ensure passenger safety at all timesMaintain...

  • Experienced Kitchen Porter

    6 months ago

    Sunderland, United Kingdom Hilton Garden Inn Sunderland Full time

    **The 4* Hilton Garden Inn are looking for an experienced Kitchen Porter to oversee the cleaning of our kitchen and support our cooking staff.** **Responsibilities include**: - Keeping kitchen areas clean and sanitized - Washing all cooking tools and utensils fast - Supporting kitchen staff by taking on food prep tasks - Keep all kitchen work surfaces...

  • Driver

    7 months ago

    Sunderland, United Kingdom City Hospitals Independent Commercial Enterprises Ltd (CHoICE) Full time

    Responsible for driving Choice Facilities vehicles, including the shuttle bus service, for the collection, transportation and delivery of staff, patients, equipment and other goods. You will also be responsible for daily checks and maintenance of the vehicles in your care and working on transport helpdesk to cover absences. PLEASE REFER TO ATTACHED JOB...

  • Transport Coordinator

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Booker Group Full time

    About the RoleWe are seeking a skilled Transport Clerk to join our team at our Haydock Distribution Centre. As a key member of our Transport Department, you will be responsible for ensuring the smooth operation of our logistics operations.Main ResponsibilitiesAs a Transport Clerk, you will be the first point of contact for all Booker drivers and agency...

  • Transport Clerk

    6 months ago

    Sunderland, United Kingdom Thompson Waste Ltd Full time

    At Thompson Waste and recycling we’ve been delivering across the northeast since 1950, we are a still a family run business, we have a strong focus on the future, climate change, sustainability and innovation - we keep moving forward. An exciting opportunity has arisen for an experienced, ambitious Transport Clerk to join our team. You will be working...

  • IT Apprenticeship

    5 months ago

    Sunderland, United Kingdom Baltic Apprenticeships Full time

    Are you ready to embark on an exhilarating journey as an IT Apprentice? Look no further because St Aidan's Catholic Academy is seeking its next tech superstar to join their dynamic and rapidly growing team! Blast off your IT career with hands-on industry experience and an unwavering support network. At St Aidan's, they’re not just dedicated to developing...

  • Transport Clerk

    4 months ago

    Sunderland, United Kingdom Booker Group Full time

    < Transport Clerk Job ref: 22615 Category: Ops Support Roles Salary Competitive Location Hallwood Ave, Haydock Ind. Estate Off Millfield Lane St Helens Contract Type Permanent Hours Closing Date 16 August, 2024 Business Unit Booker Distribution Share , Hallwood Ave, Haydock Ind. Estate Off...

  • Environmental Assistant

    6 months ago

    Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. To maintain high standards of general cleanliness of the ward and for it to remain clutter free at all times To effectively communicate information to staff, patients, relatives and carers. Meet and greet them at the door during visiting time and ensure visitors are following with the...

  • Marketing Innovator for Transportation Sector

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Stagecoach Group Full time

    Discover a career-defining opportunity as our Marketing Innovator for the Transportation Sector at Stagecoach North East.About UsWe're Stagecoach, a leading transportation services provider dedicated to shaping the way customers perceive and engage with our services. Our team is passionate about delivering exceptional experiences that make a tangible impact...

  • Forklift operator

    1 month ago

    Sunderland, United Kingdom CV-Library Full time

    ITS Building People CPCS Forklift Operator Required Job Type: Temporary Start date: 18/11/2024 Industry: Construction Trades Location: Sunderland Duration: Long TermJOB DESCRIPTION: CPCS Forklift Operator required for a highly regarded regional builder. ITS Building people are looking for an experienced and hardworking Forklift Operator to assist our...

  • Forklift operator

    1 month ago

    Sunderland, United Kingdom Its Building People Full time

    ITS Building PeopleCPCS Forklift Operator Required Job Type: TemporaryStart date: 18/11/2024Industry: Construction TradesLocation: Sunderland Duration: Long TermJOB DESCRIPTION:CPCS Forklift Operator required for a highly regarded regional builder. ITS Building people are looking for an experienced and hardworking Forklift Operator to assist our client with...

  • Logistics Operations Manager

    4 weeks ago

    Sunderland, Sunderland, United Kingdom SG Personnel Ltd Full time

    Job OverviewSG Personnel Ltd is seeking an experienced Route Planner/Supervisor to manage a small Warehousing and Distribution function within the company.The successful candidate will be responsible for overseeing a team of 6 warehouse operatives and 1 driver, ensuring the smooth operation of warehousing and transport activities on site.Key...

  • Estates Operative

    5 months ago

    Sunderland, United Kingdom Welove9am for Swanton Care and Community Full time

    **Do you have a trade qualification or background within a building or property maintenance setting?** **Position: Estates Operative** **Location**:You will primarily work at our services based in Sunderland and Newcastle. However you will also be required to travel to other services within the region. **Salary**: £11.60 per hour, dependent on...

  • Warehouse Operative

    6 months ago

    Sunderland, United Kingdom Path2 Solutions Ltd Full time

    **Warehouse Operative Sunderland, SR2** - £11.44 to £14.21 per hour (overtime rates & shifts available) - Fantastic working environment - Free parking - Great access for public transport - Pension, life assurance, and additional benefits - Great career progression - Immediate start available We are recruiting for Warehouse Operatives in the SR2 area with...

  • Warehouse Operative

    6 months ago

    Sunderland, United Kingdom Path2 Solutions Ltd Full time

    **Warehouse Operative Sunderland, SR5** - £11.44 to £23.50 per hour. - Fantastic working environment - Free Parking - Great access to public transport (great metro access) - Pension, life assurance, and additional benefits - Great career progression We have immediate starts available and flexible shifts. The warehouse operative role consists of working...

  • Apprentice Payroll

    6 months ago

    Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    To work as part of a team providing an end to end payroll, expenses and pensions service for a defined section of the workforce and/or external clients paid by the service, in accordance with NHS Terms and Conditions, procedures, financial timescales and legal requirements. To ensure accurate and timely input of data to the electronic HR and Payroll systems....