Evening Room Attendant

2 months ago


London, United Kingdom AccorHotel Full time

An exceptional opportunity presents itselffor an Evening Room Attendant to jointhe Rooms Department at Raffles Londonat the OWO.

Reporting into Assistant ExecutiveHousekeeper you will delivery evening service ensure the cleaningto maintain guest rooms and corridors up to The Raffles at the OWOstandards. Ensuring the turn down service is delivered in time andfollowing the guest preferences. Maintaining cleaning equipment andstorage rooms to ensure an outstanding 5star environment andseamless guest experience. Working closely with the night Porter toprovide all necessary supplies and amenities to guest rooms tomaximum guest satisfaction by providing an intuitive service. Toact as an ambassador of the Raffles Values during your interactionswith guests andcolleagues.

 

Specificallyas the Evening Room Attendant yourresponsibilitys will include:

  • Toprovide the turn down service following the Hotelprocedures.
  • The service needs to be deliveredin time and according to the guestpreferences.
  • To support morning shift whenarrival with the cleaning.
  • To maintain cleaningequipment in good working condition.
  • To reportany loss/damage to linen furniture fixtures or equipment toSupervisor.
  • Using the right cleaning chemicalson all surface as per standards.
  • To ensureservice area is well stocked with necessary products and cleanedalways.
  • Report issues such as equipment andlight bulb damage promptly to supervisor or department manager forimmediate action.
  • To Perform all duties withcare towards our guests always ensuring upmost guestsatisfaction.
  • To Interact with guests in acaring respective and positive manner.
  • Performsother duties as required or assigned including working in adifferent department or restaurant than usuallyassigned.
  • To maintain a clean and efficient 5Star floor section inline with Raffles standards/LQA
  • Be part of the daily lineup departmentalmeeting
  • Always wellgroomed according to theRaffles London grooming guidelines.
  • Alwaysensure your uniform is clean and in goodcondition.

 

Whoare we looking for

  • Aproven track record and ability to provide high levels of serviceunder pressure.
  • Exceptional communication andcustomer service skills both written andspoken.
  • An understanding and willingness tocontribute to a 24h operational schedule whenrequired.
  • Enthusiasm and commitment todelivering and offering the best service and experiences possiblein any situation.
  • Able to work within ateam.
  • Professional andwellgroomed.
  • To bedetailoriented.

 

RemoteWork :

No

Employment Type :

Fulltime


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