Supply Chain Analyst

3 weeks ago

Newbury, United Kingdom Willow HR Full time

Freixenet Copestick are a major player in the UK’s drinks market and the leading supplier of Sparkling wine. The company boasts an extensive portfolio across Still Wine, Sparkling Wine, Beer and Spirits.

We are looking for a Supply Chain Support Executive to assist the Supply Chain team by providing support on Customer orders, Customer Invoicing, maintenance of data in Customer Portals and issuing of import and export documentation. As the Supply Chain Support Executive, you will help our customers get the best Customer experience by supporting the Supply Chain Team in all Supply Chain processes in an effective and efficient way. 

This is a one year fixed term role

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes. 

Key Responsibilities:

  • Work with the Supply Chain Team to provide appropriate responses to Customer and Supplier queries by email and phone.
  • Invoicing of all UK Orders through SAP
  • Processing of sample orders
  • Provide cover for order processing
  • Maintenance of Amazon orders and invoices through the Customer portal
  • Maintain Customer Non-conformance data bases (Tesco)
  • Generate TESCO ASN Labels 
  • Monitoring of import & export documents providing relevant documents to Customs agents 
  • Send out Customer communication regarding closures and order cut off timings.
  • Consolidate and circulate the weekly Customer Service order tracker. 
  • Attend and contribute to the Supply Chain Daily Huddle and Monthly Review Meeting 

Requirements

Experience

  • Working in a customer service or order processing environment 
  • Experience in stock management and order processing systems useful
  • Customer facing role either face to face or over the telephone.

 

Person

  • Good team player
  • Enthusiastic and a willingness to learn 
  • Looking to grow within a fast-moving environment.
  • Interest in Food & Beverage industry

Skills

  • Excel and data analysis
  • Attention to detail 
  • Microsoft Office Suite
  • Great communication both verbally and in writing

We welcome applications from candidates who do not 100% meet the role requirements. 

Working Environment:

  • Hybrid working minimum 3 x days in the Newbury office 2 x working from home 
  • Monday – Friday core hours of work between 8am and 6pm

Interview Process: 

Stage 1 

Telephone or video introduction with Recruiter to discuss application, interest in role, and suitability for the role. 

Stage 2

Interview on site with hiring manager and HR. Interview questions may be issued in advance, upon request. 

Please tell us if you require a practice interview or adjustments at any stage of the interview process.

Benefits

  • 25 days holiday + 1 day off for birthday + public holidays 
  • Additional Company Pension Contributions 
  • Discretionary Annual Bonus
  • Private Health Cover
  • Employee Assistance Programme
  • Life Assurance – 4 x basic salary
  • Income Protection Insurance
  • Group Accident Insurance
  • Company Maternity Pay – 13 weeks at full pay
  • Paternity Pay – 2 weeks at full pay 
  • Time off for Volunteering 
  • Generous staff discount 

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