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Service & Assembly Engineer

4 months ago

Milton Keynes, United Kingdom CERULEAN Full time

Service & Assembly Engineer

Numero lavoro CGS11284 Nazione Regno Unito Sede: CERULEAN Città Milton Keynes

About the Company

Who are we?

Cerulean design, manufacture and maintain cutting edge measurement equipment for use in fast moving consumer goods industries such as tobacco, food and cosmetics. Cerulean partner with companies who invest billions of dollars annually in novel new products and concepts. We work with technologies as diverse as x-ray, infrared and microwave thermometry to deliver 98% of our products overseas to still growing trillion dollar industries. With cigarette making speeds in the tens of thousands per minute, reduced risk products with complex constructions and now pouched products, Cerulean quality control is critical to our customers immediate and long term success. Beyond tobacco Cerulean support testing in the food and healthcare industries. With 120 employees globally and headquarters in Milton Keynes, Cerulean invests significantly in our own new product development, developing both our people and products in tandem. We are part of Coesia who are a group of innovation-based companies with more than 8,000 employees, operating in 36 countries to deliver revenue of more than billion Euros per annum. Coesia is privately owned and has its headquarters in Bologna, Italy

About the Role

We are looking for a Service & Assembly Engineer, and you will be expected to travel 50% of your time throughout Europe attending customer sites to provide high quality installation, repair and maintenance of Cerulean equipment. In addition you will provide support to the production assembly team by building and calibrating electro-mechanical modules and other high precision mechanisms from our facility in Milton Keynes.



Key Responsibilities are:-

Perform on-site service, preventative maintenance and installation at multiple customer sites. May work with customer on the telephone to identify technical problems. Troubleshoots equipment to diagnose malfunctions to component level. Assesses severity of malfunctions and determines corrective action required to restore system to full operation as soon as possible. When necessary, replaces defective units, components or parts as appropriate. Provides guidance and training for customer personnel to establish operation, maintenance and inspection procedures and techniques. May develop temporary solutions for equipment design problems and provide recommendations for permanent engineering changes to resolve problem. Writes, and submits through proper channels, and Engineering Change Request (ECR). Installs and relocates equipment at the customer site. Conducts start-up and check-out activities on newly installed systems. Implements field modifications or updates as required which may involve removal and installation of assemblies, subassemblies, systems and subsystems. Coordinates all service actions with customer to minimize down time or system interruptions. Utilizes knowledge of company’s product line and services to keep existing/potential customers informed when additional needs are recognised. Professionally represents the company to the customer; develops good customer relations during on-site visits. Assumes accountability for assigned customer’s continued satisfaction with service received. Prepares and maintains accurate logs, service records, parts usage documentation and diagnostic updates. Build and Integrate electro-mechanical modules fand other high precision mechanisms for small and medium sized instrumentation/equipment in our Milton Keynes facility. Perform alignment and troubleshooting of electro mechanical and pneumatic sub systems. Sets up and adjust precision alignment systems to fine tolerances. Perform system level calibration and testing to demonstrate full compliance to procedures and specifications. Performs administration duties such as; travel arrangements, expense reports, allowance claims, service reports and time sheets. May perform other related duties as assigned or requested.

What You Need to Be Successful

We are looking for candidates who have an electro mechanical background, with experience of working in a field service environment.

Our Offer

We offer a market leading salary and our benefits include;- • 25 days holiday plus public holidays, increasing with service • Company pension, matched contribution up to • Health cash plan to contribute towards health care costs such as dentist, optician and prescriptions for employee and their dependants • 4 x salary life insurance • Income protection insurance for use in the event of a long term illness • Staff discounts scheme with discounts and cashback offers at many retailers including some supermarkets • Free tea and coffee • Social club • Electric car charging on site • Potential for flexible working patterns

Join the Team

If this sounds like your next career move we would like to hear from you