Assistant Head Housekeeper

2 weeks ago

Chessington, United Kingdom Chessington World of Adventures Resort Full time

Assistant Head Housekeeper - Chessington, London

Job Type: Full Time

Location: Chessington World of Adventures Resort, KT9 2NE

What you'll bring to the team

Here at Chessington World of Adventures we are recruiting for an Assistant Head Housekeeper to join our Housekeeping team

In this role you will be responsible for assisting the Head Housekeeper in the efficient operation of the housekeeping department, with a focus on delivering the daily requirement of rooms for guests at time of check in, to the highest standards of cleanliness, efficiency and guest satisfaction.

You will support with the recruitment, training and people management of the Supervisors and Housekeepers, acting as a role model to develop a positive, professional and strong team with an aligned focus on the guest experience and quality of service.

You will ensure that all guests requests and concerns are responded to in a timely and empathetic manner, whilst ensuring effective departmental and interdepartmental communication throughout the Resort, working with counterparts to streamline operations and to enhance the guest experience.

You will also support with the purchasing, delivery, storage and distribution of all housekeeping inventory and supplies.

Qualifications & Experience

  • Experienced manager with the ability to communicate clearly, motivating and inspiring a diverse workforce in a fast-paced environment.
  • Proven track record of correcting issues in the moment to drive standards.
  • Previous Hospitality experience.
  • Ability to communicate and influence at all levels.
  • Proficient in Microsoft Word, Excel, PowerPoint.
  • Familiar with OPERA PMS (preferable).
  • Able to lead by example.
  • High standards and acute attention to detail.

Benefits

  • A competitive annual salary of £27,540
  • 28 days holiday (including bank holidays)
  • ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus, many more…

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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