Service Desk Technician

4 weeks ago

Cambridge, United Kingdom University of Cambridge Full time

Applications are invited for a Service Desk Technician to join the Service Desk Team within the Clinical School Computing Service (CSCS). This is a permanent, full-time post.

CSCS are one of the largest IT departments at the University of Cambridge and provides IT services across all the Clinical School departments and other departments within the University, approximately 3600 users and 3400 supported systems (predominantly Windows computers, as well as some Mac and Linux systems).

Our busy Service Desk is responsible for resolving a wide variety of issues reaching far beyond a typical support desk. Working with our team of 10, this role involves doing both first line incident / end user support and request fulfilment providing opportunities to work with a variety of technologies such as: VLAN assignment, network troubleshooting, Citrix, Microsoft InTune, MacOS and mobile device management to name a few. In addition to providing excellent opportunities for career development within CSCS, post holders will be eligible for at least one formal training course at per year.

This role will suit individuals who thrive in a fast-paced environment aiming to resolve most incidents on first contact. The ideal candidates will be experienced Service Desk people who thrive on working with end users over the phone with experience providing user support and troubleshooting issues in an enterprise-level Windows domain. Applicants should be able to demonstrate excellent communication, customer service and interpersonal skills. Candidates are expected to be educated to a minimum of A level standard (or equivalent) and hold GCSE passes in Maths and English (grades 9 to 4).

How do you match the person profile? (as detailed in the further particulars and listed above). Please include the technologies you have worked with and the level of expertise gained in using and supporting them. What do you like about working on a service desk, and what are the biggest challenges of the role? How does this position further your career goals?

Informal enquiries about the post can be directed to Philippa Hewett on

The closing date for applications is: 29th April 2024

The interview date for the role is: To be confirmed

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

  • Service Vehicle Technician

    3 weeks ago

    Cambridge, United Kingdom Holt Recruitment Ltd Full time

    Service Vehicle Technician – Cambridge -   Main Dealership - £30K upwards  Our client is a main dealership in Cambridge and they are looking for an experienced Service Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Service Vehicle Technician within a main...

  • Service Technician

    4 weeks ago

    Cambridge, United Kingdom Agenda Life Sciences Full time

    We are looking for a motivated Service Technician to join a small cage wash team to deliver essential support services. This facility forms part of a larger team known as the Biological Services Group whose aim is to support scientific researchers and to specifically provide animal husbandry for laboratory mice in medical research. You will be a member of a...

  • ICT Technician

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom SoCode Limited Full time

    IT Technician's | 32K + Bonus| MSP - Cambridge | 3/2 Hybrid Exciting Career Opportunity for IT Technicians! MSP or busy service desk expertise Required. Are you an experienced IT Technician with a knack for problem-solving and a passion for client satisfaction? Our long-standing client is a dynamic Managed Service Provider (MSP), is actively seeking...

  • Service Technician

    3 weeks ago

    Cambridge, United Kingdom Agenda Life Sciences Full time

    We are looking for a motivated Service Technician to join a small cage wash team to deliver essential support services. This facility forms part of a larger team known as the Biological Services Group whose aim is to support scientific researchers and to specifically provide animal husbandry for laboratory mice in medical research.You will be a member of a...

  • Service Technician

    5 days ago

    Cambridge, United Kingdom Agenda Life Sciences Full time

    We are looking for a motivated Service Technician to join a small cage wash team to deliver essential support services. This facility forms part of a larger team known as the Biological Services Group whose aim is to support scientific researchers and to specifically provide animal husbandry for laboratory mice in medical research. You will be a member of a...

  • Service Vehicle Technician

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Holt Recruitment Ltd Full time

    Service Vehicle Technician – Cambridge - Main Dealership - £30K upwards Our client is a main dealership in Cambridge and they are looking for an experienced Service Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Service Vehicle Technician within a main...

  • ITSM Support Technician

    3 days ago

    Cambridge, United Kingdom University of Cambridge Full time

    The University and UIS University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts...

  • ITSM Support Technician

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    The University and UISUniversity Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts...

  • IT Technician's | 32K + Bonus| MSP

    1 week ago

    Cambridge, United Kingdom SoCode Limited Full time

    IT Technician’s | 32K + Bonus| MSP – Cambridge | 3/2 Hybrid Exciting Career Opportunity for IT Technicians! MSP or busy service desk expertise Required. Are you an experienced IT Technician with a knack for problem-solving and a passion for client satisfaction? Look no further! Our long-standing client is a dynamic Managed Service Provider (MSP), is...

  • Vehicle Mechanic and Service Technician

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Holt Recruitment Ltd Full time

    Service Vehicle Technician - Cambridge - Main Dealership - £30K upwards Our client is a main dealership in Cambridge and they are looking for an experienced Service Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Service Vehicle Technician within a main...

  • Revit Technician Building Services

    1 week ago

    Cambridge, United Kingdom Penguin Recruitment Ltd Full time

    **Revit Technician (Building Services) - Cambridge** **CTJ1060** **Salary depending on experience** **Permanent** This is a fantastic chance for someone with a strong background in Revit to join a successful and modern Engineering consultancy based in their Cambridge officer. With the Building Services market continuously expanding our client will need...

  • Service Technician

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Agenda Life Sciences Full time

    We are looking for a motivated Service Technician to join a small cage wash team to deliver essential support services. This facility forms part of a larger team known as the Biological Services Group whose aim is to support scientific researchers and to specifically provide animal husbandry for laboratory mice in medical research. You will be a member of...

  • Vehicle Technician

    3 weeks ago

    Cambridge, United Kingdom Holt Recruitment Ltd Full time

    Vehicle Technician – Cambridge -   Main Dealership - £40,000 Upwards   Our client is a main dealership in Cambridge and they are looking for an experienced Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Vehicle Technician within a main dealership.30 days...

  • PSV Technician

    2 weeks ago

    Cambridge, United Kingdom Kemp Recruitment Ltd Full time

    Job Title: PSV technician (Shift fitter) Salary: £20.50ph or £41,574 per annum Hours: Shift - Earlier and Lates (any 5 from 7) Location: Cambridge      A great opportunity for a skilled PSV Technician has come up for a client of mine in the Cambridge area. My client, a large transport company with a sizable depot in the Cambridge area are looking to...

  • Technician / Master Technician

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Holt Recruitment Ltd Full time

    Our client is a main dealership in Cambridge and they are looking for an experienced Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Vehicle Technician within a main dealership. 30 days holiday including bank holidays, which increases with length of service Fantastic...

  • PSV Technician

    2 weeks ago

    Cambridge, United Kingdom Kemp Recruitment Ltd Full time

    Job Title: PSV technician (Shift fitter)Salary: £20.50ph or £41,574 per annum Hours: Shift - Earlier and Lates (any 5 from 7)Location: Cambridge    A great opportunity for a skilled PSV Technician has come up for a client of mine in the Cambridge area.My client, a large transport company with a sizable depot in the Cambridge area are looking to recruit...

  • Technician / Master Technician

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Holt Recruitment Full time

    Our client is a main dealership in Cambridge and they are looking for an experienced Diagnostic Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Diagnostic Vehicle Technician within a main dealership. - 30 days holiday including bank holidays, which increases with...

  • Diagnostic Vehicle Technician

    3 weeks ago

    Cambridge, United Kingdom Holt Recruitment Ltd Full time

    Diagnostic Vehicle Technician – Cambridge -   Main Dealership - £45k OTE upwards  Our client is a main dealership in Cambridge and they are looking for an experienced Diagnostic Vehicle Technician to join their busy Service Department, offering a brilliant opportunity for you to be able to progress your career as a Diagnostic Vehicle Technician...

  • PSV Technician

    2 weeks ago

    Cambridge, United Kingdom Kemp Recruitment Ltd Full time

    Job Title: PSV technician (Shift fitter)Salary: 20.50ph or 41,574 per annum Hours: Shift - Earlier and Lates (any 5 from 7)Location: Cambridge A great opportunity for a skilled PSV Technician has come up for a client of mine in the Cambridge area.My client, a large transport company with a sizable depot in the Cambridge area are looking to recruit skilled...

  • PSV Technician

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Kemp Recruitment Ltd Full time

    Job Title: PSV technician (Shift fitter)Salary: 20.50ph or 41,574 per annum Hours: Shift - Earlier and Lates (any 5 from 7)Location: Cambridge A great opportunity for a skilled PSV Technician has come up for a client of mine in the Cambridge area.My client, a large transport company with a sizable depot in the Cambridge area are looking to recruit skilled...