Employee Services Team Leader

3 days ago

London, United Kingdom Great Ormond Street Hospital Full time
Job overview

Employee Services Team Leader - Band 5

Introduction

Our Employee Services Desk is the heart of the HR and OD team. Providing transaction and advisory HR support on all stages of the employee lifecycle, employee changes on ESR, pay related changes and manage all compliance monitoring. The team is also responsible for the managing the honorary contract process which includes the on boarding and ongoing monitoring of our sizable honorary workforce. 

Alongside supervision of the service desk team and the post holder will act as an expert in their area of responsibility providing advice and resolving queries that may arise.

Main duties of the job

Who we’re looking for

You will be at the heart of the action as you take your HR skills to the next level.

Reporting to the HR Operations Manager, you will champion our ‘making GOSH a great place to work’ team ethos. As a Team Leader, you will be responsible for providing day to day supervision to our dynamic HR Service Desk team. You will support and oversee a range of HR transactions and help ensure the smooth running of a transactional and advisory support service.

It’s a rewarding role that can be challenging and calls for an innovative approach to work, would require strong knowledge of NHS terms and conditions, supervisory skills, HR process excellence and a proficiency in IT.

In return, we will support your professional development by way of our in-house leadership programmes, and work with you to ensure you develop your career in HR.

 

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Person specificationValuesEssential criteria
  • GOSH Values
  • Experience of working as part of a diverse team.
  • Experience of contributing to an inclusive workplace culture.
Education & qualificationsEssential criteria
  • Degree level education or equivalent experience
  • Member of CIPD or working toward
  • Evidence of continued learning/development
Skills & abilitiesEssential criteria
  • Good written and communication skills, using a range of techniques to best effect
  • Able to support complex or sensitive issues with a focus on problem resolution and service improvement.
  • Able to input and manipulate data, with am understanding of MS office functionality to support transactional HR.
  • Able to work unsupervised and use own initiative, demonstrating sound judgement.
  • Ability to train and advise staff on the use of computerised systems
Knowledge & experienceEssential criteria
  • Experience in dealing with staff at senior level within an organisation
  • Good knowledge of key current issues in human resources and the ability to interpret and apply the knowledge to the Trust workforce strategy
  • Experience of providing first line HR advice regarding employment services processes, best practice and legislative requirements.
  • Demonstrable generalist HR experience demonstrating competence across the range of HR functions
  • Experience of interpreting and applying HR knowledge to workforce management
  • Experience in the public sector in a large complex organisation with union recognition
  • Management of staff
Desirable criteria
  • Demonstrable track record of providing HR advice to services and managers in a multi-disciplinary team environment
  • Previous experience of working in the NHS
 

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