Night Concierge

1 month ago

London, United Kingdom Riverside Full time

Job Title: Night Concierge and Security Assistant
Contract Type:  Permanent 
Salary:  £24,627 (plus 10%-night allowance and £4000 London Allowance) per annum
Working Hours:  Full Time - 37.5 hours
Working Pattern: Working shifts on a rota Monday - Sunday 9pm to 7am
Location: Robert Runcie Court, Brixton

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Night Concierge and Security Assistant

You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary. Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered. 

You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour.

About you

We are looking for someone with:

Experience of working in a customer focused environment Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake. Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension  28 days holidays plus bank holidays  Flexible working options available Investment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:  

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Act as an initial point of reference on the phone, or in a reception area as required.  Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.  Implementing night security systems, ensuring overall safety and security of the scheme  Responds to faults as discovered.  Monitor access to schemes and visitors.  Meeting the requirements of health and safety policies and practices.  Reporting incidents and anti-social behaviour.  Carry out domestic tasks (cleaning communal areas) to a high standard.  Effective recording of information. Implementing policies and procedures to ensure effective service delivery.  Advises management promptly of any signs of problems or concerns about a client.  Reporting repairs to maintenance contractors by using appropriate systems.  Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.  Promote and encourage a high level of client involvement, consultation and communication.  To understand your role in the organisation and to be accountable for your contribution to maximise profitability  To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way  To understand that your efforts will be client led.  To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures  Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system. 

Other Information:

You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis. You will undertake regular training to enable you to deliver your role safely. From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential

Experience of working in a customer focused environment To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required

Desirable

Experience of providing direct care to a diverse group of customers

  • Night Concierge

    5 months ago

    London, United Kingdom Haymarket Hotel - Concierge Full time

    We have an exciting opportunity for a Night Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...

  • Night Concierge

    5 months ago

    London, United Kingdom Haymarket Hotel - Concierge Full time

    We have an exciting opportunity for a Night Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...

  • Night Concierge

    6 months ago

    London, United Kingdom Ham Yard Hotel - Concierge Full time

    We have an exciting opportunity for a Night Concierge to join our highly successful team here at our Ham Yard Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...

  • Night Concierge

    6 months ago

    London, United Kingdom The Soho Hotel - Concierge Full time

    We have an exciting opportunity for a Night Concierge to join our highly successful team here at The Soho Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...

  • Assistant Head Concierge

    6 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Concierge

    5 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Night Concierge

    5 months ago

    London, United Kingdom The Soho Hotel - Concierge Full time

    We have anexciting opportunity for a Night Concierge to join our highly successful teamhere at The Soho Hotel. Your main priority will be to help run the conciergedesk in the absence of the wider team throughout the evening. This will includeanswering any incoming calls, helping guests with their luggage, reacting andadhering to guest requests and assisting...

  • Night Concierge

    2 weeks ago

    London, United Kingdom CV-Library Full time

    Night Concierge – Luxury Residential Development (London) Location: Central London Position: Night Concierge Salary: £28,000 Working Hours: 19:00 PM – 07:00 AM, 4 days on, 4 days off  Hyperion Partners is proud to partner with a prestigious residential development in Central London to recruit a Night Concierge. This is an...

  • Night Concierge

    7 months ago

    London, United Kingdom Claibon Full time

    Top notch experienced Night Concierge required for this prestigious new build residential development in Westminster. You will need superior customer service skills as you will be the main point of contact for all queries. In this role, your day-to-day duties will involve operation of the concierge desk with emphasis on the monitoring of on-site security at...

  • Night Concierge

    7 months ago

    London, United Kingdom Claibon Full time

    Super polished Night Concierge required at this luxurious residential development in Acton. As the Night Concierge you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development and you will be the main point of contact for all queries. Additionally, your day-to-day duties will also involve...

  • Night Concierge

    6 months ago

    London, United Kingdom Abbatt Property Services Full time

    Temporary - City of London, London - £10.50 - £11.77 per annum We have some fabulous night Concierge opportunities for residential developments located across London. As a Temporary Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development and will be...

  • Night Concierge

    4 weeks ago

    City of London, Central London, United Kingdom Abbatt Property Recruitment Full time

    Senior Night Concierge - High-End Residential Development Central City LocationOn behalf of my client, a prestigious high-end residential development in the heart of the city, I am recruiting for a Senior Night Concierge. Please see the details below:Position: Senior Night Concierge Location: High-end Residential Development, Central City Salary: £29,000...

  • Night Concierge

    6 months ago

    London, United Kingdom Dove & Hawk Full time

    **Night Concierge - Edgware Road - £27,000 per annum** My client, a well-established residential and commercial property development firm, are currently seeking a motivated Night Concierge to join their luxury development in Edgware Road. You will be working closely with the Head Concierge providing a 5* customer service in a building of 52 apartments to...

  • Night Concierge

    5 months ago

    West London, United Kingdom Abbatt Property Services Full time

    Temporary - West London, London - £10.50 - £11.77 per hour We have some fabulous night Concierge opportunities for residential developments located in West and North West London. As a Temporary Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development...

  • Night Concierge

    5 months ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Nigth Concierge you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...

  • Night Concierge

    6 months ago

    London, United Kingdom 45 Park Lane Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Nigth Concierge you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...

  • Night Concierge

    6 months ago

    London, United Kingdom The Ritz London Full time

    **Description** Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. Conceived by famous hotelier César Ritz in May 1906, with the aim of becoming the ultimate destination for guests looking to stay at the most...

  • Night Concierge

    5 months ago

    West London, United Kingdom Dove & Hawk Full time

    **Night Concierge - Chelsea - £26,000 per annum** My client, a well-established residential and commercial property development firm, are currently seeking a motivated Night Concierge to join their luxury development in Chelsea. You will be working closely with the Head Concierge providing a 5* customer service in a new building of 90 apartments to...

  • Night Concierge

    5 months ago

    London, United Kingdom Abbatt Property Services Full time

    Permanent - London - £24000 - £28000 per annum **NIGHT CONCIERGE** We’re currently representing a well-established and respected Residential Property Management Company who’s seeking various Night Concierge’s to join the team. There are multiple openings across London covering areas such as St Johns Wood, Mayfair, Blackfriars, Kennington, Chelsea...

  • Night Concierge

    6 months ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Night Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Night...