Weddings and Events Coordinator
1 month ago
Maintain complete knowledge of the following (to include but notlimitedto):
All hotel features / services hours ofoperation
Hotel function space entertainment options menus and floraldecorationoptions
Hotel safety guidelines and evacuationplan
Scheduled daily groupactivities
Maintain high level of knowledge of competitorsproduct
Answer incoming phone calls in a pleasant manner using Hotelstelephone etiquette guidelines. Handle telephone enquiriesaccording to departmentalprocedure
Liaise with banquet team to ensure correct setup of function tomeet clientsneeds
Arrange site inspections for potentialclients
Promote positive relations with guests and attend to all requestsexpediently andcourteously
Acknowledge and handle guests complaints and comments tactfully andefficiently. Report incidents or other irregularities tomanagement
Followup with inhouse events to ensure ongoing service to theguest
Develop professional relationships with key players in thedesignated Market segment to buildbusiness
Maintain good relationships with counterparts at competinghotels
Upsell and promote hotels facilities and services atevery available opportunity in order to maximize salesrevenue
Qualifications:
Skills /Qualities
Flexibility
Responsive
Service minded and guestoriented
A thorough and methodicalapproach
Ability to identifyproblems
Attention todetail
Dynamic
Remote Work:
No
EmploymentType :
Fulltime
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