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Trainee Field Service Engineer

4 months ago

Twickenham, United Kingdom Pacifica Full time

Pacifica – Trainee Domestic Appliance Field Service Engineer - Twickenham

Stuck in a dead-end job? Looking to kickstart a new career? Save society from appliance emergencies and become a Trainee Domestic Appliance Field Service Engineer

We’ll help you learn –  We’re ideally looking for people with previous electrical/mechanical experience. We’ll build on your skill set by providing you with our industry-leading City and Guilds Assured training, enabling you to earn while you learn with your Domestic Appliance Field Service Engineer mentor – you’ll be a fully-fledged Domestic Appliance Field Service Engineer in no time

Your Mentor –  No Trainee should be without a mentor to guide them through the new challenges and unfamiliar territory that lie ahead - your mentor will support you along your new career path.

Purpose Built Training Facilities -  You'll receive second to none training at one of our 4 purpose-built training facilities, where our Domestic Appliance Field Service Repair Experts will teach you the unique set of skills you'll need to embark on your new adventure. We will give you extensive training across the main appliance types including washers, tumble dryers, refrigeration, dishwashers and electric cookers. 

Tools, equipment, Tablet, Van and uniform provided -  You'll be supplied with your own uniform, tablet, tools of the trade and your very own van and fuel card - everything you need to kickstart your new career.

Pacifica is one of the UK’s largest providers of outsourced support and repair of Domestic Appliances. Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.

Our Purpose ; We exist to keep households running while protecting the environment.

Our Vision ; We are proud to care for our customers’ appliances for a more sustainable world.

We offer a competitive salary with wage increases throughout your training period providing you pass the relevant stages in the required time.

Being a Domestic Appliance Field Service Engineer isn't for everyone, we're looking for people with the right attitude, characteristics and interests to take on the challenge.

Do you have what it takes?  The ideal candidate will be both technically minded and customer focused, possessing the following personal attributes;

·  Practically minded -  You will be comfortable and competent when using hand tools, have an eye for detail and an aptitude for problem solving.

·  Enthusiasm for the role -  The job is not a walk in the park, we need to know you will power through when things get tough.

·  Confidence -  As the job entails working in customer’s homes, you must have the confidence to work alone and interact with customers on a daily basis.

·  Can-do attitude -  You need to be up for the challenge and strive for success.

·  Driven -  You must possess a desire to learn new skills and develop yourself.

·  Great communicator -  As you'll be working directly with customers, communication skills are a must. You will be articulate and good with verbal and written English.

A variation of challenges makes for a more interesting life, we can assure you'll never be bored working for Pacifica and in an industry which is going from strength to strength, there has never been a more exciting time to embark on a new career with us.

Salary from £24,000 to £24,500 per annum basic dependent on experience plus an additional £7,000 per annum London weighting for candidates residing within the inner M25 area

Benefits

• Company Pension scheme

• Bonus scheme to increase earnings

• Private Van use (optional, subject to HMRC Tax rules)

• 30 days annual holiday allowance including 8 bank holidays

• Wellbeing and fantastic work – life balance

• Excellent opportunities for progression and promotion within our business.

• Death in service benefit at 3x salary 

• Company online retailer saving portal

• Complimentary MAP – (Multi Appliance Protection) for your own home appliances.

• Costa card gift cards – monthly nominations by Team Managers

• Entry into monthly Cash Prize Draw

Additional Benefits

• Van stock supplied and automatically replenished based on your personal usage.

• Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of un-used parts via the same process.

• Easy to use in-house engineer software for repair visits

• No Sales targets for customer consumables 

• Pre-order against your own jobs

• Specialist training

IMPORTANT: You will need to hold a full, valid UK manual Driving Licence with no more than 6 points