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Technical Support Administrator

2 months ago

Nottingham, United Kingdom Tate Full time

Temporary Ongoing IT Support Technician

CAR DRIVER REQUIRED

NG8, Nottingham

£11.44ph-£11.75ph

Monday to Friday, 37.5 hours per week, Temp on going.

Key Responsibilities:

  • Provide 1st and 2nd line technical support via phone, remote, and on-site visits.
  • Follow established processes within your area of expertise.
  • Administer incidents and service requests using the ITSM tool, ensuring accurate records.
  • Record and report data to support Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Promote customer-focused service and act as a customer advocate.
  • Configure and deploy new IT hardware, including PCs, printers, and telephones.
  • Maintain and update the Configuration Management Database (CMDB).
  • Create and test PC image configuration files for new devices.
  • Install and configure IT desktop devices.
  • Provide end-user support and formally hand over new IT equipment.
  • Action software upgrade requests with minimal user disruption.
  • Support the Infrastructure Team with equipment configuration and network maintenance.
  • Identify service improvements and contribute to Service Improvement Plans.
  • Maintain IT devices to minimise disruption and diagnose incidents, escalating as needed.
  • Use Remote Management software for remedial tasks.
  • Manage your own workload efficiently.
  • Assist in IT asset audits and stock control.

Ideal Candidate:

  • Strong technical support background.
  • Customer-focused with excellent problem-solving skills.
  • Ability to manage multiple tasks efficiently.

Join us to make an impact in a dynamic IT environment

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.