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Housing Options Support Officer

3 months ago

Bolton, United Kingdom Bolton Council Full time

Job Title Housing Options Support Officer

Team Community Housing Services - Adults

Hours 37 per week

Grade D £23,893 to £25,979 per annum (£12.38 - £13.46 per hour)

Contract Permanent


Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible


The Role

We are looking for enthusiastic Housing Options Support Officer with excellent organisational, customer service and administrative skills to provide a range of administrative and reception support across the Resettlement, and Housing Options Teams.

You will provide direct customer contact and relevant advice and assistance to clients and customers who make enquiries to the Housing Options teams. You will be required to implement administrative support to ensure that actions remain on track, reporting progress to the relevant Team Managers within the delivery services, input project data and customer records into the ICT systems in a timely and accurate manner, and retrieve and share information appropriately across the service(s).

You will also work in conjunction with and support other Community Housing Services staff, and liaise with internal and external partners, and community organisations.

The role will be split between two separate teams and will require two days working in the Council’s Housing Options Office. (Tuesday and Wednesday)

This is an exciting role within Community Housing Services and an opportunity for someone to contribute to the success of the Housing and Resettlement programmes in Bolton.


About You

The post-holder will be playing a crucial role within the Community Housing Service teams. You will be expected to exercise autonomy under the general direction of your Team Manager. You will deal with often complex customer enquiries, seeking appropriate information where necessary to offer relevant advice and assistance in relation to Housing enquiries.

You will be required to use a degree of initiative to ensure the systems and processes are effectively followed and provide essential administrative support across the teams.

The post-holder will be expected to determine priorities, maintain project trackers, identify where corrective action needs to be taken and escalate issues as required. Training on processes, policies and systems will be given.

You will need to demonstrate excellent interpersonal and communication skills, as well as the ability to multitask and priorities tasks effectively to ensure that programmes of work are delivered in a timely manner and meet all objectives.


About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.


Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.


As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.


Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits too.


Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.


Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.


This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.


This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.


For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk