Shift Leader

Pret A Manger Shift LeaderFront of House

THE RIGHTPRET PEOPLE

• Support and coach the teamto ensure they reach their potential in both the shop andkitchen
• Support the training pathways to ensuretraining happens on time
• Lead by example and behandson when required
• Assign duties amongstteam members to match individual productivity rates skill sets andcurrent responsibilities
• Coach the team forgood performance by offering good regular feedback andpraises

AMAZINGSERVICE

• Lead the Speed of Serviceprinciples
• To ensure the team consistentlyfollows the 6 Key Pointsof Service
• Follow theMBWA principles
• Empower the team to deliverengaging Joy of Pret activities
• Role model the3Bs and empower the team to Be Kind Be Honest BeGenerous
• Ensure the Coffee Calling System isfollowed efficiently
• To ensure all Marketplaceorders are prepared promptly andaccurately

DELICIOUS FOOD ANDDRINK

• To ensure the team consistentlydelivers delicious food by following the 6 Key Points ofProduction
• To ensure the 11Step ProductionProcess is always followed to guarantee our customer safety andthat each product is accurately made andlabelled
• To always follow the ProductionPrinciples putting customers needs first and never compromising onquality or freshness
• Ensure How to Cards areused and followed consistently to deliver Pretstandards
• Ensure Line Checks are carried outsuccessfully and any improvement needsactioned
• To ensure no Made to Sell (MTS)rejects are on display in our Langars
• Tocontinually develop the teams knowledge about the quality of ourfood and coffee
• To ensure our Barista PreparedDrinks are made by trained employees consistently and to thehighest standard

WELLLOVEDSHOP

• To make sure Food Safety andHealth & Safety Standards are consistently followed tomaintain the safety of the team andcustomers
• To ensure that all safety checks arecorrectly monitored and recorded
• To takecorrective action immediately on issues that affect customers theteam or sales
• To ensure the shop is clean safeand the equipment is always well maintained
• Tofollow the Managing by Walking Around (MBWA)principles proactivelymonitoring Pret Standards and seeing the shop through the customerseyes
• To demonstrate due diligence and reportand escalate any quality issues

SHOPPROFITABILITY

• To maximise sales labourefficiency and profit through the support of the Big 4 (ForecastingRota Ordering& Production)
• Carry outordering accurately and in line with the businessneeds
• Lead monitor and follow up on MysteryShopper requirements
• To ensure good stockcontrol by following the 7 Steps ofUnaccounted
• To ensure Prets Financial Standardsare always followed to minimise risks and ensure teamsafety
• To always follow merchandisingguidelines and to ensure marketing is used effectively to drivesales

GROWINGSALES

• To always follow merchandisingguidelines and to ensure marketing is used effectively to drivesales
• Support the execution of successful foodlaunches
• Encourage clear and engagingcommunication between the kitchen and FOH to ensure business needsare met
• To support Marketplaceopportunities

Thisrole is only open to applicants within the UK or who already holdthe right to work in the UK we are not able to sponsor VISAs atthis time.