Medical Receptionist

Job summary

We are a busy and rapidly expanding GP surgery looking for 2 full time, experienced medical receptionists/Administrators for an immediate start.

You will be required to work between our main site at Manor Street, Glossop and our two other sites, in Glossop and Hadfield.

The successful candidates will be the first point of contact for our patients and will have excellent customer care skills along with a pleasant and helpful personality. You will be willing to take part in all aspects of surgery activity and have a good work ethic and proactive attitude to your role. Duties will include, but are not extensive to:

Manning our front reception desk and assisting our patients both face to face and by telephone. You will also be proficient at dealing with all practice administration including communication via email and online correspondence.

Prior experience of working in a General Practice setting would be desirable, however we will happily consider candidates who have exceptional customer care, IT and communication skills (incl. email & Microsoft Office applications)

Main duties of the job

Please see attached Job Description for full role specification but duties of the role will include:

To maintain the day-to-day smooth operating of receptionprocesses, associated administrative processes and telephone systems.

To ensure patients and clients are offered a high quality,efficient service which is confidential, professional, knowledgeable and politeat all times

To provide a first line contact to patients and clients inperson and via telecoms and IT.

Greeting and welcoming visitors

Booking, amending and cancelling appointments and Care Navigation of patients to the appropriate clinician or service

Assisting GPs with administrative tasks as part of our new online triage HUB

Managing correspondence

Carrying out requests frommanagement as needed

Maintaining stock and orderingsupplies

Answering emails and sorting post

Any other duties required by theGP practice and consistent with the role

About us

We are a well-established 3 site training practicewith a current patient population of 21,000. All practices aresituated in the heart of the beautiful towns of Glossop & Hadfield, close to local amenitiesand close to the two local railway stations with direct links to ManchesterPiccadilly. Glossop & Hadfield are surrounded by the stunning scenery of the HighPeak and sit on the edge of the spectacularDerbyshire Peak District .

Well-managed and pro-active training practice for FY2, ST2 & ST3

Friendly and welcoming patient community

Excellent collaboration with PCN & neighbourhood colleagues

7 GP Partners

14 Nursing staff

1 Practice Paramedic

20+ Administration support staff

A variation of PCN staff (incl. Health Team, Paramedics, Pharmacists)

Fully Computerised EMIS Web/ paperless systems

Total Triage model for GP appointment booking

Fully compliant with e-RS (electronic referrals system)

Committed to delivering first class primary care to our patients

Excellent QOF achievement

High performing practice

For further information please visit our surgery websites

Job description

Job responsibilities

Main Purpose of the Post

To maintain the day-to-day smooth operating of receptionprocesses, associated administrative processes and telephone systems.

To ensure patients and clients are offered a high quality,efficient service which is confidential, professional, knowledgeable and politeat all times

To provide a first line contact to patients and clients inperson and via telecoms and IT.

Main Responsibilities of the Post

To handle all queries from patients and clients at the reception desks To manage other general and internal queries To ensure that any messages taken are clear and accurate To answer the phone politely, confidentially and quickly to deal with patient requests as efficiently as possible Arrange appointments, immediate and necessary treatment and home visits Manage prescription requests and administer prescription processes Use clinical system software including EMIS Web, Docman to enter clinical computer data with accuracy Take petty cash and administer receipt of private fees according to policy To maintain the good order of the reception area and other work areas and waiting rooms Following appropriate training to engage in other reception and administrative duties such as scanning of hospital letters, note summarising, registration links etc. To ensure daily tasks are completed in a timely efficient and accurate manner To ensure that all protocols are adhered to at all times To support and contribute to self and team development, treating colleagues with dignity and respect To undertake additional work that may reasonably be assigned to you To attend practice meetings and required training events To work flexibly, across sites, when required and with due notice – covering staff absences and holidays and chaperoning clinics if required To undertake any other duties commensurate with the post as required by the management team or partners.

The job description is issued as a guideline to help youunderstand the duties you will be initially expected to undertake. It may bechanged from time to time to meet new working requirements after discussionbetween you and your manager.

Person Specification

Qualifications

Essential

- GCSE grade A to C in English and Maths (or equivalent).

Experience

Essential

- Customer Care Skills and Processes - General Clerical Skills and Processes - Good communication and interpersonal skills - Health Service or General Practice work - Clinical system experience - Experience of dealing with the public - Experience of working under pressure and to deadlines - Ability to multitask under pressure

Desirable

- Familiarity with IT applications such as Word, Excel - General office work - Good general education - Basic computer experience - Willing to demonstrate commitment to the demands of the post - Willing to learn new aspects of IT - Willing to work in a team - Willing to undertake training as necessary

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