Receptionist

Job summary

Here at Alnwick Medical Groupwe have a team of approximately 80 members of staff working across our 4 sites,12 of which are our reception team.

Due to internal progression an exciting new jobopportunity for a Receptionist has become available. We are looking for a friendly, flexible and proactive person to come andjoin us full time (37 hours per week).

The successful candidate willbe required to work between the hours of - Monday - Friday.

Main duties of the job

Greetpatients and visitors to the practice

Bookin, amend and cancel patient appointments

Receiveand accurately record requests for home visits

Processand distribute eConsult requests from patients

Ensurethe clinicians workload is evenly distributed

Respondor redirect patients to most appropriate care provider if necessary

Set-up of new patients onto the computer system

Advise patients of relevant charges for privateservices, accept payment and issue receipts for same

Ensure reception and waiting areas are kept neatand tidy

Answering incoming telephone calls, ensuring callsare documented and redirected accordingly

Undertake administration tasks as allocated on rotaorganised by the Reception Manager

Action start and end of day procedures

Check & respond to emails

To carry out any otherreasonable duties within the overall function, commensurate with the gradingand level of responsibility of the post

About us

Our mission statement atAlnwick Medical Group is "Better through successfully working together toprovide a full range of primary care services for rural Northumberland"

Benefits include:

NHS Pension

Recognised continuousservice within the NHS

Job description

Job responsibilities

The job role will involvegreeting patients and visitors to the practice, booking patient appointments,processing eConsult requests from patients, responding or redirecting patientsto the most appropriate care provider if necessary, answering incomingtelephone calls, ensuring calls are documented and redirected accordingly andto carry out any other reasonable duties within the overall function,commensurate with the grading and level of responsibility of the post.

Person Specification

Knowledge and Skills

Essential

Excellent telephone manner Skilled in front of house working Good interpersonal and communications skills Ability to handle difficult situations

Desirable

Knowledge of medical IT systems is advantageous

Personal Qualities

Essential

Excellent interpersonal skills Works calmly and methodically under pressure Treats patients and colleagues with dignity, respect and equality Flexible, reliable and responsive to change Ability to manage workload and meet deadlines Uses initiative and common sense when appropriate Organised, methodical and structured when working Excellent communicator Shows diplomacy, fairness and empathy with patients and colleagues

Qualifications

Essential

GCSEs in English and Maths

Desirable

NVQ in Customer Service or Health related course GCSE or equivalent in IT

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