Band 2 Administrator/Clinic Coordinator

6 days ago

Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Job summary

An opportunity has arisen for an enthusiastic individual to apply for a position as a full-time Administrator/Clinic Coordinator at Birmingham Chest Clinic. Good communication skills and team working are an important part of this post We require someone who is hardworking, methodical, good communication skills, approachable and friendly and will work alongside an already established team.

This is an evolving role and ad-hoc duties will be required.

This post is hours per week, Monday - Friday

Main duties of the job

To provide administrative support in scheduling patients appointments for clinics as set by the trust and the clinical speciality, identifying capacity shortfalls. Working with colleagues, other service users and stakeholders to provide an efficient clerical support service and to ensure that this is patient focused, and patients receive a compassionate and professional service. Deal with telephone calls in a professional manner and action queries promptly.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.

In return you can expect to join like-minded people who deliver unequivocal excellence in all aspects of their role. You will be passionate about service delivery and will want to make a difference. You will mirror our Trust values of being Kind, Connected and Bold.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education ( GCSE English and Maths A-C) *RSA level II or equivalent. experience. *Business Administration NVQ level 3 or equivalent experience in a clerical environment.

Desirable

*AMSPAR Certification/equivalent qualification or equivalent.

Experience

Essential

*Experience of dealing with the Public/Customer service experience. *Experience of working with a range of Microsoft Office. packages ( Word, Excel and Outlook.

Desirable

*Experience of working in a busy environment. *Experience of working in healthcare.

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrate care and compassion *Good interpersonal and communication skills *Good organisational skills *Team player *Conscientious *Demonstrates reliability, motivation and commitment *Ability to travel to multiple sites *Ability to work under pressure and deal with stressful situations

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