Experienced Medical Receptionist

3 weeks ago


Bingley, United Kingdom Oak Glen Surgery Full time

Job summary

We are a small, award winning, general practice serving thepeople of Bingley, Gilstead, Eldwick and the surrounding areas forover 30 years.

We are based in Eldwick, and our aim is to provide an efficient,high-quality service in a friendly atmosphere.

We provide the latest in terms of modern medical care yet maintaina personal touch for our patients.

We are a GP Training Practice with a list size of approximately 4000 basedin purpose-built surroundings.

Overall CQC rated good - outstanding for providing effective service.

Main duties of the job

The ideal candidateMUST possess an excellent telephone manner and customer skills and be able towork independently or as part of a team and have experience of using SystemOne.

Hours ofwork required are: -

Tuesday 7:45am to 13:15pm

Wednesday 7:30am to 13:15pm

Friday 1:15pm to

About us

We are proud of our ethos of patient friendly care, where the patients get to know their doctor and the doctor gets to know the patient.

This traditional approach has enabled our general practice to continue to provide holistic care and practise family medicine in the best possible sense.

Our doctors and teams work very closely with patients and even visit certain elderly patients in hospital when they are admitted, again, to ensure continuity and liaison between hospital and primary care.

Job description

Job responsibilities

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary.

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests.

Administration

To have a thorough knowledge of all practice procedures

To work in accordance with written protocols

Pulling/filing notes for surgeries and updating as necessary

Filing post in medical records

photocopy as requested.

Computer

Registrations of new patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Process repeat prescription requests in accordance with practice guidelines

Telephone

Have working knowledge of telephone system, during and after hours.

Answer telephone when necessary.

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by managers.

Person Specification

Qualifications

Essential

Previous experience of working in a GP Surgery Excellent customer service skills

Desirable

Trained to use System One
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