Operational Risk Coordinator

6 months ago

Edinburgh, United Kingdom Hymans Robertson Full time

The Vacancy

Our Third Party Administration (TPA) Risk department is a dynamic team who provide best practice and dispute resolution advice to our pensions teams across the Third Party Administration business unit.

We currently have an exciting opportunity to join this department as an Operational Risk Coordinator, within our Birmingham, Edinburgh or Glasgow Office.

What will your role look like?
You will provide high quality practical advice in response to client and member complaints to the internal administration teams and provide technical guidance in line with the Pensions Ombudsman and Regulators requirements whilst identifying risks in the business unit and supporting the embedding of controls into processes across the TPA business unit.

Though this is a varied role, your key tasks will include:

Reviewing letter drafts prepared by the admin teams in response to the complainant. Supporting the admin teams in reviewing or drafting any client communications that may be required. Carrying out root cause analysis and identifying if other members are impacted; then working to resolve the underlying issues and rolling out any changes to the admin teams. Preparing requests for and co-ordinating compensation payments. Providing pension technical advice on more complicated cases. Escalation of cases to management, TPA Leadership Team and Legal and Risk, as required, providing a summary of the cases and recommendations for next steps. Identification of risks to the Business Unit and proposing controls to help mitigate these risks. With guidance from the TPA Operational Risk Manager, analyses and helps to prepare Management Information for the TPA Leadership Team and the firm’s Management Group.


To enjoy and succeed in this role, you will have:

Significant experience of working in the pensions industry, ideally an administration environment with commensurate DB and DC pensions technical knowledge, is essential. Experience in handling risk events/errors and complaints, with an awareness of industry best practice in pensions administration. Excellent verbal and written communication skills with experience of interfacing with senior level stakeholders. Proficient in processing and/or understanding of third party pensions administration processes, such as, Transfers, Retirement’s, Deaths and Divorces. Confident in providing clear, transparent and fair communications to internal and external stakeholders. Strong analytical skills and attention to detail. Excellent IT skills, including working with MS Word and Excel and experience of a pension administration system.

Ideally, we would be looking for candidates to hold a professional qualification such as an accreditation from the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who don’t meet all of the above requirements but could bring a knowledge of the UK pensions market from relevant industry experience.

A more detailed list of requirements for this position is available within the role profile – which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs. A collaborative and encouraging work environment where your thinking and ideas are encouraged. On site mental health and wellbeing assistance. A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire. Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday. Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.

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