Programme Lead

7 days ago

Birmingham, United Kingdom Online Education Services Full time

Online Education Services (OES) is a leader in online education. We partner with the world’s leading universities to enhance the student experience for the digital era. At OES, we are passionate about student success and the future of education. 

In 2024, we are launching a strategic partnership with a transformational UK university and looking for talented, ambitious individuals to grow our team. You will be joining OES at an exciting time with significant opportunities for professional growth, creativity, and impact.

The Programme Lead is responsible for ensuring the effective delivery of a suite of programmes through quality assurance, teaching delivery and driving a student-centric culture.

They undertake a range of planning, scheduling resource management tasks and coordination roles to ensure academic support is executed. This includes providing administrative support to the Academic Director, collating reports and schedules, organising data and collating documentation across academic projects.

The role ensures that academic policy and student progress, processes and procedures are consistently documented and implemented for transparency of process and includes the management of academic and general misconduct and complaint processes.

The Programme lead will:

  • Allocate, coordinate, and monitor the work of online tutors.  
  • Manage the student assessment process and contribute to the University Board of Examiners. 
  • Liaise with key staff from Awarding Bodies and External Examiners. 
  • Maintain standards by regularly reviewing and improving processes and procedures in relation to Academic Quality. 

This position is a hybrid role based in OES’ Birmingham office (2-3 days per week).

Key responsibilities:

Liaison with partner university and relationship management :

  • Develop relationships with key stakeholders at the University partner, including senior managers, to foster a strong, positive partnership. 
  • Work with the partner university to improve academic and administrative functions and processes. 
  • Manage escalations with partner academics.
  • Rolling out quality assurance and regulatory updates
  • Support OES UKs registration with the Office for Students and ongoing monitoring and reporting requirements – including the self-assessment, access and participation plan and student protection plan.
  • Ensure the integrity of assessment procedures; maintain the confidentiality of student data; and manage the quality assurance of all academic programmes.

Programme Management, course oversight and planning :

  • Provide oversight of a programme of modules under the direction of the Academic Director.  
  • Arrange the implementation of student learning success and retention initiatives.   
  • Act as escalation point for learning design and delivery issues.  
  • Resolve module anomalies and queries raised by students and online tutors.   

Quality assurance :

  • Oversee alignment of programmes with external accreditation requirements   
  • Ensure that QA processes are carried out for all modules within portfolio.   
  • Ensure results are submitted in a timely manner enabling student results to be released according to agreed timelines.   
  • Review and respond to issues in programmes raised by surveys and key stakeholders. 
  • Undertake project-based work to progress and improve quality provision.  This could be in relation to regulatory updates, technological advances, or awarding body requirements.  
  • Provide ongoing support to the Academic Lead and online tutors with issues regarding curriculum and university partner policy.  
  • Manage academic misconduct/plagiarism processes.  
  • Collation of information for quality reports.  
  • Represent allocated programmes at Exam Boards  

People management and leadership:

  • Responsible for online tutor recruitment, training, and contracts.
  • Escalation point for online tutor performance management issues.

Online tutor support and coordination:

  • Coordinate a team of enthusiastic online tutors to deliver a supportive and enriching learning experience for students.    
  • Assist online tutors with problem solving and student queries.   
  • Set deadlines and schedules for online tutors to facilitate the smooth running of the module and to provide guidance where necessary.  
  • Manage assessment marking across the module, including moderation, cross-marking, review marking and release of marks on all assessments.   

Planning, Scheduling and Academic Support:

  • Coordinate meetings between OES and partner university   
  • Maintain oversight and review the results process, including storage of result reports.   
  • Coordinate survey documentation and communications across partner university.   
  • Ad hoc administration and support to the Academic Director as required.  
  • Coordinate any ‘live’ tutor sessions as appropriate  

Online Tutor Allocations, Misconduct, Complaints, Student Surveys:

  • Coordinate online tutor module and cohort allocations.   
  • Coordinate online tutor feedback processes.   
  • Coordinate and process student misconduct incidents; including academic integrity issues.   
  • Develop process maps and guidelines for various academic policies and procedures.   
  • Document complex processes and support materials.    
  • Manage student complaints processes.

Requirements

Essential Skills, Experience and Qualifications:

  • Demonstrated people management and skills.
  • Ability to focus on key improvements to benefit the student experience.
  • Excellent written and verbal communications skills.
  • Customer care – ability to analyse situations appropriately and sensitively.
  • Imaginative, intelligent approach to solving problems.
  • High attention to detail and consistent follow-through.
  • Time management, organisational skills
  • Prioritising, planning, problem solving skills.
  • Ability to work as part of a close team.
  • Good IT and administration skills.
  • Flexible attitude to work, including the ability to take up new tasks when required and without supervision.
  • Highly motivated.

Salary: Up to £40,000.00 per annum (dependant on experience).

Benefits

  • 25 days of annual leave + Bank holidays
  • Engaging & vibrant organisational culture
  • Flexible working environment
  • OES Culture Club - calendar of events
  • OES values driven recruitment principles
  • Career-life fit – health & wellbeing focus
  • OES strategy reflects respect, honesty & diversity
  • Continuous improvement through challenging & meaningful work
  • High growth industry & strong partner/shareholder backing
  • Genuine focus on students
  • Mentoring program
  • Leadership & emerging leaders development program
  • We are proud to support the Living the Wage movement

  • Programme Lead

    3 days ago

    Birmingham, Birmingham, United Kingdom Online Education Services Full time

    Job Title: Programme LeadWe are seeking a highly motivated and experienced Programme Lead to join our team at Online Education Services. As a Programme Lead, you will be responsible for ensuring the effective delivery of our programmes through quality assurance, teaching delivery, and driving a student-centric culture.Key Responsibilities:Allocate,...

  • Programme Lead

    3 days ago

    Birmingham, Birmingham, United Kingdom Online Education Services Full time

    Job Title: Programme LeadWe are seeking a highly motivated and experienced Programme Lead to join our team at Online Education Services. As a Programme Lead, you will be responsible for ensuring the effective delivery of our programmes through quality assurance, teaching delivery, and driving a student-centric culture.Key Responsibilities:Allocate,...

  • Programme Management Lead

    7 days ago

    Birmingham, Birmingham, United Kingdom Office for Legal Complaints (OLC) Legal Ombudsman Full time

    Job OpportunityProgramme ManagerBirminghamSalary: £50k-£54k dependant on experienceThe Office for Legal Complaints (OLC) / Legal Ombudsman is seeking a skilled Programme Manager to lead and manage the successful delivery of programmes within our Programme Management and Assurance Team.As a Programme Manager, you will be responsible for:Developing and...

  • Programme Lead

    4 months ago

    Birmingham, United Kingdom West Midlands Combined Authority Full time

    Job Introduction If you want to lead a major infrastructure programme, have a track record establishing and managing high-performing teams and have previous experience working in or for the Light Rail industry or in the delivery of major transport infrastructure schemes, then this may be the perfect role for you. We have a brand-new role for a Programme...

  • Programme Lead

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Hunter Bond Full time

    **About the Role**Hunter Bond is seeking a highly skilled Project Director to lead our major Mortgages platform project. As a key member of our team, you will be responsible for managing the project team, overseeing 3rd party supplier management, and driving our digital transformation.Key Responsibilities:Develop and implement project plans to ensure timely...

  • Mentoring Programmes Lead

    2 hours ago

    Birmingham, Birmingham, United Kingdom University of Birmingham Full time

    Mentoring Programmes LeadWe are seeking a highly skilled and experienced individual to lead our Mentoring Programmes, working closely with the External Engagement team to deliver an excellent mentoring service to all our students and recent graduates.The successful candidate will be responsible for all aspects of recruitment, matching, monitoring, evaluating...

  • Academic Programme Lead

    3 days ago

    Birmingham, Birmingham, United Kingdom College of Medicine & Dentistry Full time

    Job OpportunityWe are seeking an experienced academic staff member to lead our Orthodontics programme. The successful candidate will be responsible for providing clinical and non-clinical teaching and support for postgraduate students.Key ResponsibilitiesProvide operational programme leadership and devise management responsibilities for the Orthodontics...

  • Academic Programme Lead

    3 days ago

    Birmingham, Birmingham, United Kingdom College of Medicine & Dentistry Full time

    Job OpportunityWe are seeking an experienced academic staff member to lead our Orthodontics programme. The successful candidate will be responsible for providing clinical and non-clinical teaching and support for postgraduate students.Key ResponsibilitiesProvide operational programme leadership and devise management responsibilities for the Orthodontics...

  • Programme Lead

    1 month ago

    Birmingham, United Kingdom Healthcare Talent Ltd Full time

    This role is Part-Time (Hybrid; 1 to 2 days of on-campus presence is needed) Salary: £125k pro rata Our client, who are an independent college, primarily delivering clinical education, are looking to appoint academic staff/programme lead in the Orthodontics discipline. The primary role will be the provision of clinical and non-clinical teaching and support...

  • Mortgage Programme Lead

    1 month ago

    Birmingham, Birmingham, United Kingdom Hunter Bond Full time

    Overview: Hunter Bond is seeking an experienced Programme Manager to oversee a significant project focused on a Mortgages platform. This role involves leading the project team, managing third-party supplier relationships, and guiding the organization through a crucial digital transformation. Key Responsibilities:Lead and manage the programme...

  • Mortgage Programme Lead

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Hunter Bond Full time

    Overview: Hunter Bond is seeking an experienced Programme Manager to oversee a significant project focused on a Mortgages platform. This role involves leading the project team, managing third-party supplier relationships, and guiding the organization through a crucial digital transformation. Key Responsibilities:Lead and manage the programme...

  • Programme Lead

    1 month ago

    Birmingham, United Kingdom Healthcare Talent Ltd Full time

    This role is Part-Time (Hybrid; 1 to 2 days of on-campus presence is needed) Salary: £125k pro rata Our client, who are an independent college, primarily delivering clinical education, are looking to appoint academic staff/programme lead in the Orthodontics discipline. The primary role will be the provision of clinical and non-clinical teaching and support...

  • Transformation Programme Lead

    6 days ago

    Birmingham, Birmingham, United Kingdom Government Recruitment Service Full time

    About the RoleWe are committed to creating an inclusive workplace that values diversity and promotes equal opportunities. As a Project Manager, you will play a key role in leading a team to deliver a transformation programme that supports the Department for Transport (DfT) Group to transition to a new Shared Service provision.Key ResponsibilitiesProject...

  • Transformation Programme Lead

    6 days ago

    Birmingham, Birmingham, United Kingdom Government Recruitment Service Full time

    About the RoleWe are committed to creating an inclusive workplace that values diversity and promotes equal opportunities. As a Project Manager, you will play a key role in leading a team to deliver a transformation programme that supports the Department for Transport (DfT) Group to transition to a new Shared Service provision.Key ResponsibilitiesProject...

  • Mentoring Programmes Lead

    7 days ago

    Birmingham, United Kingdom University of Birmingham Full time

    Salary: Full time starting salary is normally in the range £34,980 to £44,263 with potential progression once in post to £46,974. Grade: 7 An exciting opportunity exists to join Careers Network (CN) at The University of Birmingham as a Mentoring Programmes Lead. As part of the External Engagement team, you will possess strong relationship management...

  • Academic Programme Lead

    3 days ago

    Birmingham, Birmingham, United Kingdom Healthcare Talent Ltd Full time

    Clinical and Academic Leadership Opportunity **Job Summary** Healthcare Talent Ltd is seeking an experienced academic leader to join our team as an Academic Programme Lead in the Orthodontics discipline. As a key member of our academic staff, you will be responsible for providing clinical and non-clinical teaching and support for postgraduate students in...

  • Academic Programme Lead

    3 days ago

    Birmingham, Birmingham, United Kingdom Healthcare Talent Ltd Full time

    Clinical and Academic Leadership Opportunity **Job Summary** Healthcare Talent Ltd is seeking an experienced academic leader to join our team as an Academic Programme Lead in the Orthodontics discipline. As a key member of our academic staff, you will be responsible for providing clinical and non-clinical teaching and support for postgraduate students in...

  • Programme Communications Lead

    2 weeks ago

    Birmingham, Birmingham, United Kingdom University of Birmingham Full time

    Job DescriptionJob Title: Communications Programme ManagerJob Reference: N/ADepartment: Development and Alumni RelationsLocation: University of BirminghamJob Type: Full-timeSalary: £34,980 - £44,263 per annum, with potential progression to £46,974Hours of Work: 35 hours per weekContract Type: PermanentClosing Date: N/AInterview Date: N/AInterview Time:...

  • Collections Programme Lead

    5 months ago

    Birmingham, United Kingdom HSBC Full time

    -Job description This role supports Global Collections Strategic Programmes across Operations and Technical teams, based on CCS priorities. This individual is expected to coordinate Global programme planning and activities, working closely with Global and Regional Operations participants, technology and transformation teams within CCS. **Your...

  • Communications Lead

    3 months ago

    Birmingham, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 336748**Salary**: - £69,869 - £77,740**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - DWP - Corporate Transformation**Type of role**: - Communications / Marketing - Customer Insight - Project Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...