Deputy General Manager

3 weeks ago

Leicester, United Kingdom Buzz Bingo Full time

We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Leicester/Nottingham. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience. Please note you will be based in one of the clubs but will be expected to travel when cover is required.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

  • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
  • Thrive App – for your mental wellbeing approved by the NHS
  • My Eva – an online financial expert to help with any money-related matters
  • Buzz Brights Apprenticeships including – Customer Service Level 3 
  • Buzz Learning, our digital learning platform with access to 100s of online courses
  • In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
  • Access to Trained Mental Health Advocates for advice on your mental wellbeing
  • Staff discount 50% off bingo tickets, food & soft drinks
  • Refer a Friend Scheme
  • Pension Scheme

Your Responsibilities as Part of Our Team

  • Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
  • Assist the General Manager to implement the brand strategy flawlessly at a local level
  • Deputise for the General Manager in all operational aspects of the Club
  • Seek opportunities to recognise and appreciate those that go the extra mile
  • Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
  • Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
  • Provide input to the club’s local strategic plan on a trimester basis
  • Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
  • Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
  • Critically evaluate the feedback received from all Customers and respond to this
  • Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
  • Have a highly visible presence in all areas of the club at peak trading times
  • Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
  • Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
  • Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
  • Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For   

  • Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
  • Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
  • Evidence of setting an example for customer service and interaction 'on the floor'
  • A relentless focus upon customer service standards with strong attention to detail
  • Self-aware and welcomes constructive feedback
  • Committed to your own and other's development
  • Evidence of being able to manage and drive new initiatives
  • You are driven by a need to deliver tangible results

Applicants must be 18+

#BB1

  • Deputy General Manager

    3 weeks ago

    Leicester, United Kingdom Buzz Group Limited Full time

    We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Leicester/Nottingham. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience. Please note you will be based in one of the clubs but will be expected to travel when cover...

  • Deputy General Manager

    3 weeks ago

    Leicester, LE1, Leicester, United Kingdom Buzz Group Limited Full time

    We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Leicester/Nottingham. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience. Please note you will be based in one of the clubs but will be expected to travel when cover...

  • Deputy Manager

    6 days ago

    Leicester, United Kingdom Avery Healthcare Group Ltd. Full time

    Job summary Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, committed to offering exceptional care and enriching experiences for their residents. As the Care Home Deputy Manager, you will play a crucial role in supporting the General Manager to operate a compliant, person-centered care home that provides a...

  • Deputy Manager

    1 month ago

    Leicester, United Kingdom Recruitment Panda Full time

    A Deputy Manager job is now available in Leicester. A Deputy Manager job that is part of a well-established care group that has been going for over 40 years. A Deputy Manager job that comes with exceptional support in the form of a Head Office and Quality team, Operations Director and experienced hands-on Directors.A Deputy Manager job within a small home,...

  • Deputy Manager

    1 week ago

    Leicester, United Kingdom Recruitment Panda Full time

    A Deputy Manager job is now available in Leicester. A Deputy Manager job that is part of a well-established care group that has been going for over 40 years. A Deputy Manager job that comes with exceptional support in the form of a Head Office and Quality team, Operations Director and experienced hands-on Directors.A Deputy Manager job within a small home,...

  • Deputy General Manager

    3 weeks ago

    Leicester, East Midlands, United Kingdom Buzz Group Limited Full time

    We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Leicester/Nottingham. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience. Please note you will be based in one of the clubs but will be expected to travel when cover...

  • Nursery Deputy Manager

    3 days ago

    Leicester, United Kingdom CV-Library Full time

    Nursery Deputy Manager needed to work in the Leicester area with an immediate start.​ This role provides a rewarding opportunity to lead a committed team and make a meaningful impact in early childhood education. Essential Qualifications and Skills for the Role: Proven leadership experience in a childcare or nursery setting. Strong understanding...

  • Deputy Nursery Manager

    2 weeks ago

    Leicester, Leicester, United Kingdom Happy Nurses Ltd Full time

    Happy Nurses Ltd in Leicester seeks a dedicated Deputy Nursery Manager to lead a supportive team and work alongside the manager. To be successful, you must have a minimum level 3 qualification in a UK recognised early years qualification and experience as a deputy nursery manager or room leader.We are looking for an organised, enthusiastic, and creative...

  • Deputy Manager

    3 weeks ago

    Leicester, United Kingdom ASCL Full time €68,259

    Deputy Director of Policy Remote Working / Home based: with some time in-person at our Leicester HQ and significant travel to London and across the UK Permanent. Full time The Association of School and College Leaders (ASCL) is the leading professional association and trade union for all school and college leaders. We are proud to support and...

  • Nursery Deputy Manager Position

    4 weeks ago

    Leicester, Leicester, United Kingdom Little Chiefs Day Nurseries Full time

    We are seeking a highly skilled and experienced Deputy Nursery Manager to support the nursery manager in the operation of our nursery.The ideal candidate will have a passion for working with children, planning engaging experiences, and ensuring the highest standards of care and education.They will have excellent knowledge of the Statutory Early Years...

  • Deputy Director of Policy and Strategy

    4 weeks ago

    Leicester, Leicester, United Kingdom ASCL Full time

    Deputy Director of Policy and StrategyASCL is seeking a highly experienced Deputy Director of Policy and Strategy to join our team. This role will report to the Senior Director of Strategy, Policy and Professional Development Services and will be responsible for overseeing the Association's policy influencing work in areas including Curriculum, Assessment,...

  • Deputy Director of Policy

    4 weeks ago

    Leicester, United Kingdom CV-Library Full time

    Deputy Director of Policy Remote Working / Home based: with some time in-person at our Leicester HQ and significant travel to London and across the UK Salary starting from £68,259. Permanent. Full time The Association of School and College Leaders (ASCL) is the leading professional association and trade union for all school and college leaders. We are...

  • Deputy Facilities Team Leader

    1 month ago

    Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    Job Title: Deputy Facilities Team LeaderJob Summary:University Hospitals of Leicester NHS Trust is seeking a highly motivated and experienced Deputy Facilities Team Leader to join our team. The successful candidate will be responsible for supporting the Sister/Charge Nurse in the management and organization of the ward/Clinic, maintaining efficient and...

  • Deputy Area Manager

    3 months ago

    Leicester, United Kingdom Rehability UK Full time

    ABOUT US We are a well known Healthcare group with reliable, dedicated, and professional staff within our services already! We care for adults aged 19 - 60 who have learning difficulties and Mental Health issues.  We are currently recuriting for a Deputy Area manager to join our team at Accredo Support & Development Ltd. Accredo is part of the...

  • Deputy Local Service Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    Job SummaryUniversity Hospitals of Leicester NHS Trust is seeking an experienced and skilled professional to fill the role of Deputy Local Service Manager in our Cellular Pathology department. The ideal candidate will have a strong background in laboratory management and a proven track record of delivering high-quality patient care.The successful candidate...

  • Deputy Head of Nursing Leadership Position

    4 weeks ago

    Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    About the RoleThe University Hospitals of Leicester NHS Trust is seeking a highly skilled and experienced Deputy Head of Nursing to join their Senior Nursing team. This exciting opportunity will see the successful candidate take on a leadership role within the Cancer, Haematology, Urology, Gastroenterology and General Surgery Clinical Management Group...

  • Deputy Sister

    3 weeks ago

    Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    The University Hospitals of Leicester NHS Trust is seeking a highly skilled and experienced Deputy Sister to join their team in the Gynaecology service at the East Midlands Planned Care Centre. The ideal candidate will have a strong background in nursing and be able to demonstrate a high level of clinical expertise.The Deputy Sister will be responsible for...

  • Deputy Manager- Children and Young People

    2 months ago

    Leicester, United Kingdom CV-Library Full time

    Deputy Manager Bright Futures, Inspired By You. We are a dedicated team committed to providing a safe, nurturing, and supportive environment for young people. Our focus is on promoting their well-being, helping them achieve their potential, and ensuring their voices are heard. As part of our journey, we're seeking a Deputy Manager to join us in...

  • Deputy Manager- Children and Young People

    2 months ago

    Leicester, United Kingdom CV-Library Full time

    Deputy Manager Bright Futures, Inspired By You. We are a dedicated team committed to providing a safe, nurturing, and supportive environment for young people. Our focus is on promoting their well-being, helping them achieve their potential, and ensuring their voices are heard. As part of our journey, we're seeking a Deputy Manager to join us in...

  • Nursery Deputy

    6 months ago

    Leicester, United Kingdom Kiddisafe Nursery Full time

    The role is for an experienced Nursery Deputy or an experienced leader. The role requires the individual to hit the ground running and take the nursery to great heights through quality and innovation. We need bags of enthusiasm and a can-do attitude for this exciting opportunity. The nursery has a happy, wonderful team who work very hard for the children in...