Foyer Receptionist

Please note: This role is 30 hours per week (pro rata).

Are you passionate about delivering excellent customer service and providing vital support in a dynamic environment? Join our team at mhs homes as a Part-Time Administrator/Receptionist within the Foyer Service, where you'll make a positive impact on the lives of young people with challenging and complex behaviours.

Role Overview:

As a Part-Time Administrator/Receptionist, you will be an integral part of our team, offering professional and efficient administrative support. Your role will involve greeting visitors, managing calls, and maintaining an organized reception area. You will also support our residents and staff with various administrative tasks, ensuring the smooth operation of our services.

Key Responsibilities:

• Greet and check ID of all visitors promptly, ensuring they sign in and out.
• Record and monitor residents on the safeguarding monitoring sheet.
• Use and understand all relevant computer systems and software.
• Follow mhs Safeguarding policy and procedures.
• Attend required training to enhance customer service skills.
• Report safeguarding concerns to support officers.
• Comply with health and safety policies and legislation.
• Operate as a lone worker when necessary, following mhs homes' lone worker policies.
• Perform additional duties to ensure the efficient operation of mhs homes.

What You’ll Bring:

Essential Skills and Qualifications:

• Good maths and English skills.
• Strong verbal and written communication for engaging with colleagues, customers, and stakeholders.
• Strong listening skills, patience, and empathy.
• Proficiency in Microsoft Office applications.

Experience and Knowledge:

• Experience in delivering excellent customer service.
• Ability to handle difficult customer queries and situations, prioritizing customer needs.

Personal Qualities:

• Willingness to undertake training and personal development.
• Resilience and professionalism in challenging conversations.
• Sensitivity to cultural diversity and ability to support a wide range of customers.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Attention to detail.
• Flexibility in meeting job demands.
• Commitment to our values and social purpose.

Desirable:

• Experience in providing customer service within a social housing environment.

If you are dedicated to providing outstanding customer service and are ready to make a difference, we want to hear from you

Join mhs homes and be part of a team committed to supporting young people and creating positive change in our community.

Please read the role profile and our leadership behaviours for this role. If you meet the essential requirements, apply directly. We look forward to hearing from you. Please complete all sections of the application form as fully as possible and give as much detail as you can. Please refer to the role profile when telling us about your skills and experience. For equality, diversity and inclusion, this role is being recruited to using an anonymised process. This means the interview panel see your CV or personal details only if you're shortlisted for interview.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.

Find out what it’s like to be part of #teammhs in our below.