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Neighbourhood Support Assistant

4 months ago

Sunderland, United Kingdom Gentoo Group Full time

About the role

:

Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.

We currently have an opportunity to join our Housing team in the role of Neighbourhood Support Assistant on a , permanent basis (18 hours). Our core hours are Mon - Thu 8.30 am - 5 pm and Fri 8.30 am - 12.30 pm, we can be flexible on the days worked in this role, and would look to discuss this at the interview stage.

Neighbourhood Support Assistants work in our Neighbourhood teams across the city of Sunderland and are responsible for supporting the teams to deliver a first-class housing management service to our customers and the wider community. In this role you will provide a great service to our customers, working as part of a team to respond to a wide range of general enquiries, both in person and on the telephone, as well as providing support to the Neighbourhood Coordinators.

This is a great opportunity for someone looking to develop their skills and experience within a Housing Management environment.

This role will require a basic DBS check, paid for by Gentoo.

What we are looking for:

What we require from you:
We are looking for individuals who can demonstrate excellent customer service skills, and who put our customers at the heart of what they do.

You will possess excellent interpersonal skills and the ability to quickly build rapport with tenants and external partner agencies, as well as be a great team player.

It is essential that you have excellent communication skills using a variety of methods including IT, written and verbal, as well as the ability to effectively plan your workload and be flexible to meet targets and deadlines.

Demonstrable experience of working in a performance-driven, customer-focused environment.

Experience in providing an effective service to a range of customers.

Adaptability to meet the needs of the business, including working remotely or from any of the Group’s offices.

Ability to cover the required operating hours and travel requirements of the post, a full UK driver's license is highly desirable.

Some of our great benefits include:

31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year (pro rata for colleagues).

12.30 pm finish on a Fridays

Flexible and hybrid working.

Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.

Access to private healthcare through the Health Cash Plan.

Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.

Salary sacrifice electric vehicle scheme

Enhanced family-friendly leave

Car mileage allowance if you use your personal vehicle for business purposes.

Life assurance cover to the value of 3 times your annual salary.