Technician, Customer Service

5 months ago

Nuneaton, United Kingdom Saputo Dairy UK Full time

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter–from our manufacturing plants to our office locations and everywhere in-between.

This position is available due to an internal move and the expansion on site where you will act as a dedicated point of contact for all customer enquiries in relation to sales order management and transacting at a high level of accuracy within established timelines.

A great opportunity to join our supply planning and customer operations team where you will be engaging with commercial, supply chain and third-party logistic providers to maximise order fulfillment and on time deliveries to customers.

Working Monday - Friday, 8:30am - 5pm.

You will make contributions that matter by...

Receiving, validating and processing customer sales orders within the agreed timescales. Investigating and managing incidents on delivery and pro-actively resolving ongoing issues to improve service levels. Managing promotional activity by ensuring that correct product codes and effective dates are maintained on the system. Monitoring actual demand vs forecast and feedback back the results to the commercial team.

You are best suited for the role if you have…

Excellent customer service skills within a business to business environment, ideally in the manufacturing industry. An understanding of manufacturing and logistic processes. High attention to detail with a particular focus on electronic data interface order processing. The ability to manage your time effectively in order to meet deadlines. A desire to learn new skills, show enthusiasm and flexibility in problem-solving. The desire to progress and develop your career.

We support and care for our employees by providing them with…

Quarterly bonus - up to 5% Training and development opportunities Discounted SDUK products (Cathedral City Cheese, Fry Light Oil & Clover - to name a few) Employee Assistance Programmes for employees and their families Generous employer pension contributions (through Scottish Widows) Health Cash Plan - claim money back up to a set limit of c.£700 per annum on essential healthcare (eg, eye care, acupuncture, sports massage) Subsidised staff restaurant Life Assurance Free, onsite parking Long service awards - recognised every 5 years My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers

We are an accredited Disability Confident Employer where we strive to ensure our site is inclusive and accessible for all.

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team.

To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.

Our business was founded in 1933. Having sold our dairies business in 2015, we now produce and sell some of the best-loved food brands in the UK, including Cathedral City cheese, Clover spread, Country Life butter and Frylight spray oil. We have a fast-growing dairy alternatives portfolio including the Vitalite and Sheese brands and also manufacture specialised ingredients used in infant formula.

Our commitment is to produce high quality, nutritious food in a sustainable way. We do that from our head office, operating sites and innovation centre which are spread across the UK. Since 2019 we are part of Saputo Inc., one of the top 10 dairy processors in the world.

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