Field Service Engineer

2 weeks ago

South West England, United Kingdom JLA Full time

Job title

Field Service Engineer (Laundry)

Function

Field Operations

Location

Field based

Reports to

Regional Operations Manager

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers. 

When you join the JLA family, you'll also gain access to an extensive benefits package. 

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. 

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.  

 We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.  

 We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards

Role overview

The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes.

Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.

 

Key tasks

  • Maintain and repair equipment as and when directed by the Operations Support team
  • Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself
  • Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business
  • Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
  • Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
  • Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
  • Maintain technical and system updates and releases as required
  • Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
  • Support growth generation by submitting lead opportunities

 

Service Delivery

  • Demonstrate an understanding of what service delivery excellence is for your role
  • Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
  • Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

 

Managing Health & Safety

  • Ensuring you deliver your role within the Compliance framework set.

 

The above list of job duties is not exclusive or exhaustive and the post holder will be required to under-take such tasks as may reasonably be expected within the scope of the position.

 

 

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

  • Skilled in repairing and servicing catering and laundry
  • Basic knowledge of electrical, plumbing and mechanical work
  • Proficient level of computer skills
  • Good knowledge of the English language, both written and verbal

 

  • Skilled in repairing and servicing catering and laundry equipment

 

Experience (what you have done)

  • Experience diagnosing and repairing white goods equipment
  • Experience of working in a customer-facing role

 

  • Experience of managing challenging situations in a customer-facing role

Experience of identifying selling opportunities in order to generate sales leads

Personal qualities

(the way you think and act)

  • Aptitude for practical work
  • Good attention to detail
  • Talent for solving problems
  • Good communication and customer service skills
  • Resourceful, with the ability to work independently
  • Good time management skills
  • Gas Safe accreditation
  • Hold a 17th Edition accreditation

Qualifications

  • We will need you to have a full UK driving licence as the role involves field based travel.

 

  • Field Service Engineer

    2 months ago

    South West England, United Kingdom Rise Technical Recruitment Limited Full time

    **Field Service Engineer** **£30,000 - £35,000 + Van + Fuel Card + 32 days Holiday + Bonus + Door to Door Pay + 1.5x Overtime + Progression + Training.** **Home Based, covering the UK** Are you from an Electrical or Mechanical background looking for technically specialist training as a Field Service Engineer combined with the opportunity to work on a range...

  • IT Field Service Engineer

    2 months ago

    South West England, United Kingdom Cerco IT LTD Full time

    **Our client is seeking to expand their team of IT Field Service Engineers in the South West. Do you have experience of working in IT and are seeking a new challenge in the field? If so, the role of IT Field Service Engineer might be for you.** **Key Responsibilities** - Attend a range of customer sites to provide high quality support on IT hardware and...

  • IT Field Service Engineer

    2 months ago

    South West England, United Kingdom Cerco IT LTD Full time

    **Our client is seeking to expand their team of IT Field Service Engineers in the South West. Do you have experience of working in IT and are seeking a new challenge in the field? If so, the role of IT Field Service Engineer might be for you.** **Key Responsibilities** - Attend a range of customer sites to provide high quality support on IT hardware and...

  • Senior Field Service Engineer

    4 weeks ago

    South West England, United Kingdom Bennett and Game Recruitment LTD Full time

    Senior Regional Field Service Engineer required. Our client is a well established mineral and aggregates contractor who are looking for a Senior Regional Field Service Engineer in the Southwest of England due to the growth of the business. The position will work alongside a dedicated team of field service engineers and welders/fabricators across the...

  • Field Service Engineer

    2 months ago

    South West England, United Kingdom Clear Engineering Recruitment LTD Full time

    **Field Service Engineer** **£30,000 - £34,000 Basic + Overtime (OTE £40- 45k+) + Travel Time + Vehicle + Fuel Card + Mobile + Laptop + Training + Technical Progression** **South West** Join a rapidly expanding, multi-million pound, global leading manufacturer of special purpose machinery, who are looking to continue expanding their team as a result of...

  • Field Service Engineer

    1 week ago

    South West England, United Kingdom Rise Technical Recruitment Limited Full time €31,000 - €40,000

    Field Service Engineer £31,000 (OTE £40,000) + Home Based + Local Patch + Training + Progression + Overtime + Van + Excellent Company Benefits Home Based (Commutable from: Bristol, Bath, Exeter, Plymouth, Cheltenham, Taunton) Are you an engineer from an electromechanical background looking to develop your skills further for a rapidly growing company...

  • Field Service Engineer

    1 week ago

    South West England, United Kingdom Rise Technical Recruitment Limited Full time €31,000 - €40,000

    Field Service Engineer £31,000 (OTE £40,000) + Home Based + Local Patch + Training + Progression + Overtime + Van + Excellent Company Benefits Home Based (Commutable from: Bristol, Bath, Exeter, Plymouth, Cheltenham, Taunton) Are you an engineer from an electromechanical background looking to develop your skills further for a rapidly growing company...

  • Field Service Engineer

    7 days ago

    South West England, United Kingdom Just Recruitment Group Ltd Full time

    Just Recruitment is working with a market leading manufacturer, looking to recruit a Field Service Engineer to cover the Bristol/Swindon/Cheltenham/Salisbury areas and surrounding. The key purpose of this role is to be responsible for the installation, commissioning, service, repair, breakdown and maintenance of their range of equipment in various medical...

  • Field Service Engineer

    7 days ago

    South West England, United Kingdom Just Recruitment Group Ltd Full time

    Just Recruitment is working with a market leading manufacturer, looking to recruit a Field Service Engineer to cover the Bristol/Swindon/Cheltenham/Salisbury areas and surrounding. The key purpose of this role is to be responsible for the installation, commissioning, service, repair, breakdown and maintenance of their range of equipment in various medical...

  • Mechanical Field Service Engineer

    2 weeks ago

    South West England, United Kingdom Rise Technical Recruitment Limited Full time

    Mechanical Field Service Engineer £30,000 - £35,000 + Door to Door Paid OTE £5,000 + Full OEM Training + 30 Days Holiday + Van + Phone + Fuel Card + Private Healthcare + Overtime Home-based with occasional stays away, Covering the South West, Commutable from Bristol, Taunton and surrounding areas Are you a Mechanical Engineer looking to work for a growing...

  • Global Field Service Engineer

    6 days ago

    South West England, United Kingdom Rise Technical Recruitment Limited Full time

    Global Field Service Engineer (Mechanical) Keynsham International Field Based role £39,700 + Overtime (OTE 60-70k) + Door-to-Door Travel + No Call-Out + Industry Training + Long-Term Career Development + Vehicile + International Travel Opportunities + 33 Days Holidays + Company Benefits Excellent opportunity for a Field Service Engineer for a fast...

  • Global Field Service Engineer

    7 days ago

    South West England, United Kingdom Rise Technical Recruitment Limited Full time

    Global Field Service Engineer (Mechanical) Keynsham International Field Based role £39,700 + Overtime (OTE 60-70k) + Door-to-Door Travel + No Call-Out + Industry Training + Long-Term Career Development + Vehicile + International Travel Opportunities + 33 Days Holidays + Company Benefits Excellent opportunity for a Field Service Engineer for a fast...

  • Field Service Engineer

    4 weeks ago

    South East England, United Kingdom Verto People Full time

    Service Engineer / Field Service Technician / Installation Engineer required to join a growing engineering manufacturer of water treatment of products and services. The Successful Service Engineer / Field Service Technician / Installation Engineer will provide electrical and mechanical repair, service and maintenance on compressed air equipment at customer...

  • Field Service Engineer

    4 weeks ago

    South East England, United Kingdom Verto People Full time

    Service Engineer / Field Service Technician / Installation Engineer required to join a growing engineering manufacturer of water treatment of products and services. The Successful Service Engineer / Field Service Technician / Installation Engineer will provide electrical and mechanical repair, service and maintenance on compressed air equipment at customer...

  • Field Service Engineer

    1 week ago

    South East England, United Kingdom VRS Recruitment Full time

    Great opportunity for an experienced Field Service Engineer or a confident and ambitious Scientist looking to transition into an Engineering role within an expanding field service team in the South East of EnglandYou will be responsible for the installation/service/maintenance and validation of both gas chromatography and mass spectrometry systems at...

  • Field Service Engineer

    1 week ago

    South West England, United Kingdom FMC Global Talent Full time

    Join one of the largest employers in the medtech industry. Our client is currently looking for a Field Service Engineer across the South West to install, troubleshoot, repair, and maintain a range of state-of-the-art medical devices. This is an excellentopportunity to join a team of dedicated employees pushing the boundaries of what's possible in...

  • Field Service Engineer

    3 weeks ago

    South West, United Kingdom Randstad Technologies Recruitment Full time

    Job Title: Field Service Engineer Location: South West, Bristol Type: Full time, Permanent Monday to Friday, 8 to 5, Friday 8 to 4 Salary: up to £45,000 per annum Overtime: Door to door O/T @ 1.5x on weekdays and 2x on weekends The Company: My client is looking for a Field Service Engineer to join their team. They specialise in industrial...

  • Field Service Engineer

    1 month ago

    Bristol, South West, United Kingdom Verto People Full time

    Service Engineer / Field Service Technician / Pump Engineer required to join leading Pump hire supplier who are growing at a rapid rate.Are you the right applicant for this opportunity Find out by reading through the role overview below. The Successful Service Engineer / Field Service Technician / Pump Engineer will provide electrical and mechanical repair,...

  • Field Service Engineer

    3 weeks ago

    Bristol, South West, United Kingdom Verto People Full time

    Service Engineer / Field Service Technician / Pump Engineer required to join leading Pump hire supplier who are growing at a rapid rate.Are you the right applicant for this opportunity Find out by reading through the role overview below. The Successful Service Engineer / Field Service Technician / Pump Engineer will provide electrical and mechanical repair,...

  • Field Service Engineer

    1 month ago

    England, United Kingdom Service Care Solutions Full time

    Field Service Engineer (Controls & Instrumentation) – Remote (UK Wide & Overseas Travel) – to £55k + Expenses + Benefits About The Company We are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas...