Enforcement Agent

4 weeks ago

London, United Kingdom London borough of Barking and Dagenham Full time

About this job

The purpose of this role is to enforce Warrants and Liability orders for outstanding debt owed to the Council. This will include Council Tax, PCNs, FPNs and NNDRs. The role is to provide ethical enforcement throughout the Borough and adjacent postcodes. You will be required to work pre-dominantly on your own but with the support of a compliance team and you will manage your own case management, undertaking necessary research and due diligence.

As part of the ethical enforcement service you will develop relationships with other departments within the council to maximise positive outcomes and where necessary signpost vulnerable residents to support services.

Special requirements for this post

You must hold a current enforcement agents’ certificate and you should be prepared to work out of hours and weekends if required. You should also be able to work outside in all weather conditions

About you

You will be required to have an ability to negotiate, convince and influence whilst remaining clear and courteous under sometimes difficult circumstances. You will also understand where a customer requires further support or advice to ensure their longer-term financial sustainability and wellbeing and be able to effectively sign-post or refer cases, working with other departments and partners. You will promote ethical enforcement in the work you undertake.

You will be able to differentiate between those avoiding payment and those who may require assistance to improve their income and standards of living. Ensuring customers entitled to support such as benefits are advised and signposted to the relevant internal and external departments.

You will bring enthusiasm, resilience and determination coupled with the positive disposition to succeed. You will work effectively and positively as part of a team always seeking ways to improve performance with the ability to take direction.

About us

Passionate, dedicated, making a difference – then come and work with us

Over the past four years, we have gone through an ambitious Transformation Programme and have built a new kind of council, capable of delivering real change with our community in the twenty-first century. Although a lot of things have changed, there is still more to do. At the heart of this transformation is our relationship with our residents. Our borough is vibrant and diverse, and this is something we are proud of. We value the diversity of people who live, work and visit Barking and Dagenham and it is our vision is to create a place where people understand, respect and celebrate each other’s differences. In addition to this, we offer a competitive pay package, a positive approach to flexible working, investment in your learning and development as well as a commitment to your wellbeing.

If you are excited by this vision and the opportunities they present for our residents, we would love to hear from you..

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