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Document Services Officer

2 months ago

Newport, United Kingdom Care Managers Ltd Full time

Document Services Officer
Employment Type: Temporary/Permanent
Hours per Week: 37
Duration: 10 Weeks
Rate: £12.18 per hour

We are recruiting on behalf of our client for a Document Services Officer to join their team on a temporary basis to provide sickness cover. If you have experience in document services and are looking for a role where you can support and deliver high-quality services, this could be the perfect opportunity for you

About the Role

As a Document Services Officer, youll play a key role in ensuring the smooth and efficient delivery of mail, print, file archiving, and scanning services. Reporting to the Document Services Manager, youll be responsible for managing day-to-day tasks, maintaining high standards, and helping the team achieve performance goals. Youll also help train staff and ensure that all equipment is used correctly and safely. This is a fantastic role for someone who enjoys working with a team and thrives in a customer-focused environment.

Key Responsibilities

  • Service Delivery: Oversee and support the day-to-day operations of document services, including mail, print, and scanning services, ensuring high-quality performance.
  • Customer Focus: Ensure all services meet customer expectations and deliver high levels of satisfaction.
  • Training and Support: Assist in training staff to ensure effective service delivery and promote awareness of document services across the council.
  • Equipment Maintenance: Ensure all equipment is operated according to manufacturer guidelines and report any issues to the Document Services Manager.
  • Health & Safety Compliance: Promote safe working practices and ensure compliance with Health and Safety regulations.
  • Administration: Handle day-to-day administrative tasks, including requisitions for supplies and maintaining performance information.
  • Courier Route Management: Assist the Document Services Manager in continually reviewing and optimizing the council courier routes.
  • Support for Multi-Function Device Fleet: Help manage and support the councils multi-function device fleet.

Qualifications and Experience

We are looking for candidates with the following qualifications and experience:

  • Education: A-level, NVQ Level 3, or equivalent relevant qualification or experience.
  • Skills: Strong numeracy and literacy skills.
  • Technical Knowledge: Familiarity with reprographics, mail room equipment, and relevant health and safety regulations.
  • Software Competency: Proficient in using standard computer software such as Word, Excel, and other desktop packages.

Experience:

  • At least 2 years of experience in a document services, administrative, mail room, or print environment.
  • Experience interacting with customers, either over the phone or face-to-face.
  • Familiarity with managing standards and solving problems.

Personal Attributes:

  • Excellent communication skills.
  • Ability to work independently and manage deadlines.
  • Problem-solving mindset and ability to develop ideas for process improvement.

Why Join Us?

This is a great opportunity to gain experience in a diverse and supportive work environment, contributing to a vital service within the council. Youll have the chance to develop your skills and make a real impact while being part of a team that values collaboration and quality service delivery.

How to Apply

If you have the experience and qualifications we are looking for, and you're ready to take on this temporary position, wed love to hear from you. Apply now through our agency, as we are managing the recruitment process on behalf of our client.