Healthcare Support Worker

5 months ago

Appley Bridge, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

Choose Well - Choose WWL

Job overview

We are a busy outpatient department, with many different multi-disciplinary clinics running. We are looking for a dynamic, hardworking person who relish's in providing person centred support and care to our patients. To be supportive to the departmental team in a busy working department.

We are the start of patients planned elective surgery and work towards safe surgery and demonstrate compassion throughout their journey within the Pre-Operative department here at Wrightington Hospital. 

Candidates will be required to produce original certificates of qualifications at interview stage.

Must have NVQ Level 2 in Health and Social Care.

Main duties of the job

Elective Surgical Pre-Op pathway adhering to NICE Elective guidelines and trust policies. 

Performing ECGs, Venepunture, Vitalograph & recording digitally the results.   Assisting colleagues from all disciplines with good communication skills and team ethos. Act as an advocate for the patients, with reassurance. Participate in maintaining department audits. Keeping up to date with trust mandatory training. Ordering of stock when needed. Maintaining professionalism and willingness to develop with new initiatives in the department.

You will need excellent communication & documentation skills on the trusts digital platform.

Respect, dignity and confidentiality at all times with patients and staff.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Detailed job description and main responsibilities

To assist the wider Pre-operative team in clinic sessions

To obtain Pre-operative tests to promote a safe patient journey prior to Elective surgery.

To document clear and concise information on hospital IT systems.

To maintain respect, dignity & confidentiality at all times with patients & colleagues

To order stock for the department

To participate in audits when required

To maintain good housekeeping

Person specification

Qualifications

Essential criteria

NVQ Level 2 in Health and Social Care qualification Effective level of numeracy and literacy skills Effective communication skills – written and verbal

Knowledge

Essential criteria

Effective understanding of confidentiality

Skills

Essential criteria

Proven ability to remain calm under pressure Proven ability to demonstrate compassion/empathy/help others Effective team player Effective customer service skills Ability to deal with people from all backgrounds

Additional

Essential criteria

Proven ability to be flexible in your approach

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