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Front of House Manager

2 months ago

Warrington, United Kingdom The Park Royal Hotel & Spa Full time

Do you pride yourself on providing outstanding guest service? 

Are you a people orientated individual? 

The important stuff: 

Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more 

What will I do? 

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service.  You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue. 

Is this the role for me? 

Previous experience within a front office, reception or
front of house position, or equivalent 
People management experience 
Quality & standards driven 
Outstanding customer service skills 
Conflict resolution 



Curious to find out more? 

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa. 

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all.  We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.   

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.