Food & Beverage Team Leader

5 days ago

Reading, United Kingdom AccorHotel Full time
Job Description

Customer relations

  • Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
  • Enquires whether guests are satisfied throughout their experience
  • Takes into account and anticipates guests' needs                                                                                                                                                                
  • Conveys the hotel image                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

 

Professional techniques / Production

  • Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
  • Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
  • Supervises and checks the bar, restaurant, menu, presentation
  • Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
  • Coordinates with the departments close to the F&B department (front office, reservation etc)
  • Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
  • Ensures equipment remains in good condition and signals any needs for technical intervention
  • Ensures compliance with legislation governing the sale of beverages

 

Team management/ Talent & Culture

  •  Contribute to guests satisfaction by providing high quality services with a warm and friendly and  

         approach.

  • Develops employees' motivation and team spirit by creating a good working atmosphere
  • Integrates and trains employees, providing support for skills development   
  • Ensures that employees are well presented (uniforms, personal hygiene etc)   
  • Helps employees improve their skills and provides support
                                                                                                                                                                                                             

Commercial / Sales

  • Is familiar with all the hotel's services and promotes them to encourage guest loyalty
  • Respects requests from the Sales Department and fulfils the customer promise
  • Increases sales through his/her innovative and creative approach and reliable advice
  • Promotes the special offers and full range of products
     

Management and administration

  • Manages the products available for guests
  • Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
  • Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager

                                                     

Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy
  • Knows and ensures application of the hotel's security regulations (in case of fire etc)
  • Ensures the safety of people and property in the hotel
  • Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

 


Qualifications

  • Passion to deliver exceptional Customer Service
  • Working knowledge of food and beverages within a similar environment.
  • Experience of leading a team


Additional Information

  • Competentive salary.
  • Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
  • You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

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