Spa Reception Manager

Found in: Talent UK C2 - 1 week ago


London, United Kingdom Bulgari Hotel London Full time

Located in Knightsbridge on the edge
of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the
city and yet under a minute’s walk from such landmarks as the famous Harrods
department store.

 Since opening in 2012, Bulgari has set
new standards among the luxury hotels of the British capital. Elegant
contemporary architecture and Bulgari’s legendary flair for design are matched
by class-leading quality of service.

 Responsible for the on-going
development and delivery of outstanding five-star guest service in Spa sales
& reservations and fitness areas by training, guiding, and mentoring all
colleagues in each department. Responsible for driving the revenue of all
business centres in the spa through effective scheduling, yield management and
sales. Oversees the personnel management of the Spa Reception Team and provides
support to the Spa Director as a Duty Manager. To manage and maintain an
effective retail and guest supplies stock control system. To oversee the
management of spa group bookings and VIP guests in conjunction with the
Treatments Manager.

 WHAT WE ARE LOOKING FOR:

 The ideal candidate will have an
operational knowledge and demonstrated expertise of a luxury spa. You are
likely to have relevant NVQ or professional qualifications although your
technical skills and flexibility will be what sets you apart.

 To be successful in your application
you will already have experience in a similar role within a luxury service
environment along with an excellent understanding of the 5-star hospitality
industry. You will be an immaculately presented individual who possesses
informal yet impeccable customer service skills with your ability to engage
with our guests being one of your greatest assets.

 We encourage a diverse workforce
however, you will be required to have good levels of written and spoken English
and be eligible to work in the UK. Fluency in a second language would be
beneficial.

 While we review every application,
there may be times when we are not able to respond to each person individually.
If you have not heard from us within two weeks, your application has been
un-successful on this occasion. However, we encourage you to continue to review
our website for future opportunities.


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