Team Leader

7 days ago

Belfast, United Kingdom Advanced Care Services Full time
Job Description

Job description

Advanced Care (NI) is one of Northern Ireland's fastest growing social care providers, with 17 years of experience providing care to service users in their homes, and working with various charities and non-profits across the region. Due to rapid growth in our Supported Living Services we are looking for a Team Leader to join our Lisburn team to work closely with our office staff, support workers and service users to ensure that we provide an efficient, effective, high quality service.

Job Type: Full-time &; Part Time

Pay: £17- £18 per hour

About The Role

ROLE PURPOSE:

  • Oversee and deliver personalised support and care services to vulnerable adults

  • Provide service cover across the Lisburn Supported Living Services as required

  • Facilitate communication between service users, staff, and the office team

  • Provide feedback and Quality assurance as required

  • Act as a support function to the management team in the community

  • Provide support to staff, service users and families

  • Conduct spot checks, update documentation and complete staff supervision session

  • Provide On call cover

Hours of work and availability

  • Full time 37.5 hours per week

  • During days on, you will remain available to attend calls, or other duties as requested by the office team

  • Specific tasks/ calls will be allocated

  • Where possible, hours will be given in advance, however this is subject to change at the Managers discretion (based on risk assessment, service need etc)

  • Must be a driver (maintain a valid licence and have access to a road worthy, insured vehicle)

Terms and Conditions

  • Required to work across the full range of service users cared for by Advanced Care Services (Including all locations across Lisburn)

Support and Care

  • Assist in the development, implementation and review of support and care plans taking account of the views of Service users, their families, and significant others

  • Provide support and assistance to Service Users to maintain personal care needs

  • Observe and report changes to health and behaviours

  • Ensure all services are delivered in accordance with recognised standards, including RQIA, NISCC and policies and procedures

  • Support and enable good relations between Service Users and the local and wider community

  • Establish and maintain good working relationships

  • Provide a comprehensive handover to other team members

  • Follow the complaints policy on receipt of any complaint

  • Always ensure confidentiality in relation to Service Users, relatives and staff (unless you believe harm may be caused to the person or another person by not doing so).

  • Deliver all tasks on time and to agreed quality standards

Record Keeping

  • Maintain accurate and up to date records, both written &; digital in respect of support/care plans, care books etc

  • Write accurate and timely reports as required

Drug Administration

  • Administer a range of medications

  • Where appropriate, complete drug audits

Leadership

  • Participate in the induction of new staff , complete supervisions as directed by Operations

Manager

  • Ensure appropriate staffing levels – report any issues to office as they arise

  • Identify poor staff performance - report any issues to office as they arise

  • Ensure a comprehensive handover is conducted

  • Complete spot checks on staffing, care books or other service provision on an ongoing basis

Self-Development

  • (optional) Undertake and successfully complete Level 3 certificate in Management

  • Currently registered with NISCC and maintain registration on an annual basis (annual fee and five yearly renewal)

  • Participate in open two-way dialogue during supervision and appraisal meetings

  • Attend and participate in all mandatory training

  • Participate in other training and development opportunities as agreed with the Manager

Health and Safety and Risk Management

  • Take personal responsibility for own safety e.g. reporting concerns. Report and document any faults/repairs/maintenance issues

  • Comply with all Health and Safety policies and procedures including serious untoward incidents and accident reporting

  • Conduct health and safety audits as required

Miscellaneous

  • Provide cover for scheduled annual leave, training, and any other ad hoc absences as outlined above.

  • Maintain high standards of personal accountability

  • These key responsibilities are not an exhaustive list of duties, only a general guide

Benefits:

  • Annual leave

  • Company events

  • Company pension

  • Referral programme

Schedule:

  • Monday to Friday

  • Weekend availability

Experience:

  • Providing care: 2 years (required)

  • Supervisory: 1 year (required)

Licence/Certification:

  • Driving License (required)

  • Minimum Level 3 in Health &; Social care (required)

  • Registration with a regulatory body or eligibility to apply (required)

Skills Needed

About The Company

Advanced Care Services places significant importance on its care assistants and support workers, recognizing them as key contributors to the organization's mission of improving people's lives every day. The company fosters an environment of growth and development by offering team members various opportunities for advancement, including NVQ courses, specialized training, and internal career progression within the organization. Employees can enjoy competitive pay rates that rank among the highest in the industry, along with the flexibility to tailor work schedules to their individual circumstances. This flexibility accommodates different life situations, whether the employee is studying, working part-time or full-time, or managing other commitments. Choosing a career with Advanced Care Services means becoming part of a compassionate team dedicated to making a meaningful difference in the local community.

Company Culture

Advanced Care Services provides bespoke care tailored to meet the needs of its service users. The organization offers three main types of services:

Domiciliary Care: Care assistants provide personalized support to clients in their own homes, enabling them to live independently while maintaining daily routines. This care includes assistance with household tasks, meal preparation, medication management, personal care, errands, and transport. It also offers respite for family and friends.

Supported Living: The organization supports individuals in supported living environments, focusing on promoting independence while offering guidance and support. Services include help with household tasks, grocery shopping and meal preparation, medication prompts, errands, transport, and companionship.

Companionship: This service can be provided in clients' homes or other settings and involves care assistants offering company and emotional support. It helps reduce loneliness, provides respite for families, and leads to better long-term outcomes and overall wellbeing. Services include extended home visits, involvement in hobbies, transport for day trips and appointments, and accompanying clients to various activities.

Desired Criteria

Required Criteria

  • Providing care: 2 years (required)
  • Supervisory: 1 year (required)
  • Driving License (required)
  • Minimum Level 3 in Health &; Social care (required)
  • Registration with a regulatory body or eligibility to apply (required)

Closing DateWednesday 20th November, 2024

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