Lexus Centre Host

2 months ago

StocktononTees, United Kingdom Stoneacre Motor Group Full time

The Vacancy

About the role…

We are excited to be recruiting for a Lexus Centre Host. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

This is a fantastic opportunity to take the next step into your customer service development and become the best of the best.

You will be responsible for greeting and welcoming customers and visitors on arrival into the showroom and ensure they are guided to the right person.

As a Lexus Centre Host, you will be a valued team member committed to delivering the best customer service that exceeds our customers’ expectations. You will make each Lexus customer feel valued, and provide the highest level of customer care.

Do we have your interest…?

Here at Lexus we are committed to creating a diverse and inclusive workplace. It is our ambition to make Lexus the best place to work because we recognise that it is our people who make Lexus a success. So, what is in it for you?

Industry leading competitive salary A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking

An average day as a Lexus Centre Host…

Greet customers and visitors, ensuring waiting times are kept to a minimum. Offer customers and visitors refreshments. Encourage customers to engage with the products and services in a relaxed environment. Handle basic product queries using supporting information, providing our customers with confidence that they are receiving a professional service. Ensure the customer experience is personalised and efficient. Maintain and coordinate the showroom environment and ambience and ensure the showroom is clean and tidy in accordance with operational guidelines. Handle inbound telephone calls and direct them to the relevant colleague or department. Work with the showroom team to support promotions and events, ensuring brochures are up to date and in the right places. Maintain accurate customer records, keeping them up to date. As a fully embedded member of the team, you will ensure sales opportunities are handed over seamlessly to our sales colleagues. Attend training and meetings as and when required to ensure your continuous development and gain specialist product knowledge.

About you…

You will be a strong team player and comfortable working with others. You will have strong influencing skills with the ability to build relationships as well as being empathetic, confident, engaging and pleasant. You will be customer focused and enjoy providing excellent service to our customers and meeting their needs. You will be organised, professional and efficient under pressure. You will have a full UK driving licence, good IT skills, administrative skills, and a good level of general education, ideally GCSE English and Maths. You will have previous relevant experience working in a customer-facing role preferably within the automotive industry. We want you to love what you do – The rest will come naturally.

"At we are committed to making our workplace, our industry, our society and our world a better place for all.

We stand resolute behind our commitment to diversity, equity and inclusion as we wholeheartedly believe that diversity is critical to our future success. We seek input and innovation from a range of talented people – irrespective of age, gender, race or religion or any other personal characteristics.

It is with this fundamental belief at the heart of our operations – that we can and will strive to create an environment where all feel welcome, safe and heard, and everyone can contribute their best towards meaningful goals."

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